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Victory Toyota of Brook Park - Service Center

Brook Park, OH

4.5
1,993 Reviews

1,993 Reviews of Victory Toyota of Brook Park - Service Center

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June 08, 2021

Only place I will go to just fantastic. I got a oil change, tire rotation, a back wiper blade and a car wash for 64.00. Mr Balis stated I did not need the more expensive oil change that was cool.👍 More

by BOBRolfe1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Balis
Jun 09, 2021 -

Victory Toyota of Brook Park responded

Thank you for your kind words and business! Come back any time and have a great day. - Metro Toyota Customer Care Team

June 07, 2021

The wait time was long - 90 minutes - but I wasn't charged for the repair and it was well done. The car is in good shape. More

by K. Maguire
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can't remember the names
Jun 09, 2021 -

Victory Toyota of Brook Park responded

Thank you for your kind words and business! Come back any time and have a great day. - Metro Toyota Customer Care Team

June 07, 2021

Got there early had to wait my turn, but the oil change and tire rotation was done quickly and didn't wait long. Checked out the new cars. More

by STEVEN.ECCLESTON1
Recommend Dealer
Yes
Employees Worked With
Chad Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2021 -

Victory Toyota of Brook Park responded

Thank you for your kind words and business! Come back any time and have a great day. - Metro Toyota Customer Care Team

June 07, 2021

Process was quick and easy. They explained everything. The waiting area was clean and welcoming. Went because of an email offer for a discount on Lube job and process was simple and straightforward More

by zewsk52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2021 -

Victory Toyota of Brook Park responded

Thank you for your kind words and business! Come back any time and have a great day. - Metro Toyota Customer Care Team

June 04, 2021

Great service center. Scott Barrier set me up with what needed to be done, had the shuttle take me to work. Few hours later got picked up and back on the road. Easy peasy!!! More

by HILL0047
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2021 -

Victory Toyota of Brook Park responded

Thank you for stopping in and sharing your experience. Scott Barrier loved working with you and so did our team. See you next time! - Metro Toyota Customer Care Team

June 04, 2021

I have always been satisfied with the Service Dept here. I usually wait for my car, it doesn't usually take too long. I had previously heard good things about them being reliable and providing dependable More

by CONNIEM20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maggie Colan
Jun 07, 2021 -

Victory Toyota of Brook Park responded

Thank you for your kind words and business! Come back any time and have a great day. - Metro Toyota Customer Care Team

June 04, 2021

Took a while to replace a heat shield. I was grateful that they could see me on such a short notice. I would recommend all service to Metro. More

by mprbrown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2021 -

Victory Toyota of Brook Park responded

Thank you for your kind words and business! Come back any time and have a great day. - Metro Toyota Customer Care Team

June 03, 2021

Wonderful service!! Fast and friendly!!Maggie was personable and efficient. She went out of her way to explain the process to me and made sure my vehicle was done in a timely manner!! Thanks Maggie!! More

by Elena
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maggie Colan
Jun 07, 2021 -

Victory Toyota of Brook Park responded

Thank you for stopping in and sharing your experience. Maggie Colan loved working with you and so did our team. See you next time! - Metro Toyota Customer Care Team

June 02, 2021

Told me one thing was wrong with my car and it was something different after Pauling $800 the check Engine light came back on 2 days later More

by Tierra Ward
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Maggie Colan
Jun 09, 2021 -

Victory Toyota of Brook Park responded

Hello Tierra, Thank you for sharing your experience, we would like to get to the bottom of this. Please reach out to our Service Manager, Chris Schillinger at 216-267-7000 ext 158 to discuss this. Thank you. - Metro Toyota Customer Care Team

May 31, 2021

Least organized and attentive. Plenty of room for waiting, with seats arranged for COVID-appropriate seating. Team members know the facts about the cars and parts. More

by walkesu
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2021 -

Victory Toyota of Brook Park responded

Thank you for your kind words and business! Come back any time and have a great day. - Metro Toyota Customer Care Team

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