Back

Victory Toyota of Brook Park - Service Center

Brook Park, OH

4.5
1,993 Reviews

1,993 Reviews of Victory Toyota of Brook Park - Service Center

Sort by
April 28, 2021

over all excellent service. Very happy with the service everytime I go. They always explained everything they are doing to my car and the wait is not that long neither. More

by dorca-pedro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maggie Colan, Sarah Byrne
May 04, 2021 -

Victory Toyota of Brook Park responded

Thank you for stopping in and come back any time. - Metro Toyota Customer Care Team

April 28, 2021

Scott Barrier sees to all the details and is the reason I can depend on the service being done correctly or I can know he will follow up if necessary More

by JUST4SHARYN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Schneider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2021 -

Victory Toyota of Brook Park responded

We love hearing this. Scott is a long time employee and a very important part of our family. Have a great day! - Metro Toyota Customer Care Team

April 28, 2021

Great as usual!!’ I have always been more than satisfied with all your services. I hope I have many many more years working with you!!! More

by CAROLYNBYDESIGN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dan Schneider
May 03, 2021 -

Victory Toyota of Brook Park responded

Thank you, Carolyn! We love hearing this. Enjoy your new ride. - Metro Toyota Customer Care Team

April 27, 2021

Scott Barrier was very welcoming and explained exactly what they were planning to do. We felt very comfortable as we waited for our car to be ready. More

by nancykitay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2021 -

Victory Toyota of Brook Park responded

Thank you for servicing your car with our team!

April 27, 2021

Waiting area very clean and appealing. Service was great and fast. Treated upon arrival with a friendly cheerful person who was concerned that all my needs will be met. More

by MAPW47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2021 -

Victory Toyota of Brook Park responded

We love hearing this, thank you! See you next time. - Metro Toyota Customer Care Team

April 26, 2021

Covid safe. Quick. Efficient. Friendly. My Toyota Prius is 14-years-old and runs like a dream because I have brought car to Metro, exclusively, for service. Their professionalism never disappoints. More

by teresaleej
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2021 -

Victory Toyota of Brook Park responded

Thank you for continuing to trust our dealership with your servicing needs and we look forward to making your next service visit a great experience as well!

April 24, 2021

Employees are friendly and helpful. I was able to make an appointment at a convenient time for me and I will come back here for service. More

by DSAWKA44094
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2021 -

Victory Toyota of Brook Park responded

Thank you for choosing our team and we look forward to continuing to help you with all your servicing needs!

April 24, 2021

Very good. Communication was disrupted this time, probably due to covid stuff. They did good work, but diagnosis was difficult, apparently, resulting in two significant delays. No real complaints, More

by RAFINLAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maggie Colan
Apr 27, 2021 -

Victory Toyota of Brook Park responded

Thank you for choosing Metro for your servicing needs and for your patience and understanding!

April 22, 2021

Brakes replaced had less than 30,000 milesand no Brakes replaced had less than 30,000 miles and no warranty or prorated warranty offered. Very, very disappointed. Will never get brakes jobs here ag More

by JMBLEECE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Dominic Theodore
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Department
May 04, 2021 -

Victory Toyota of Brook Park responded

Hello, Please reach out to our Service Manager, Chris Schillinger at 216-267-7000 ext 158 to discuss this. We would like to get to the bottom of this. Thank you. - Metro Toyota Customer Care Team

April 21, 2021

I brought my car in for an oil change, tire rotation, fluid topoff. The waiting area was very pleasant, the employees were accommodating and the service was timely. More

by monaleelu
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maggie Colan, Sarah Byrne, Chris Shillinger
Apr 22, 2021 -

Victory Toyota of Brook Park responded

Thank you for sharing your experience and come back any time! - Metro Toyota Customer Care Team

...
86
...