Victory Toyota of Brook Park - Service Center

Service is the best! That is why I keep bringing my vehicle here for the repairs it needs. 15 years old and still going strong. vehicle here for the repairs it needs. 15 years old and still going strong. More

I brought both of our vehicles in for service. 2020 Rav4 and 2017 4Runner. Service team was awesome and ahead of their estimates time wise. Smooth as usual, the way things should be! and 2017 4Runner. Service team was awesome and ahead of their estimates time wise. Smooth as usual, the way things should be! More

Been going to Metro Toyota since 1989. Why? Because they are great and treat you with respect. Why go elsewhere? This is perfection! Perfection in every phase, are great and treat you with respect. Why go elsewhere? This is perfection! Perfection in every phase, More

La ubicacion del dealer es asesible la atencion q me da La ubicacion del dealer es asesible la atencion q me da Edgar es excelente en el area de servicio para mi Toyota tambien es buena y el area de estar La ubicacion del dealer es asesible la atencion q me da Edgar es excelente en el area de servicio para mi Toyota tambien es buena y el area de estar es comoda More

Received a phone call the next day asking if I could check under the hood for a flashlight that was missing. No flashlight, but I found a small magnetic rod that was left. Had that fallen into the fan check under the hood for a flashlight that was missing. No flashlight, but I found a small magnetic rod that was left. Had that fallen into the fan belts it would have resulted in damage. I suggest having a second set of eyes to look into the hood after the mechanic is finished, just to check for this kind of thing...forgotten tools. More

Excellent service as always. Very professional and courteous. Always treated fairly and respectfully. I would recommend them to any friends or family in need of service. courteous. Always treated fairly and respectfully. I would recommend them to any friends or family in need of service. More

Pretty much a waste of an hour. I was warned when I arrived that they wouldn't do much to solve the problem and they kept their promise. This is my fourth 4Runner which I purchased because of the relia arrived that they wouldn't do much to solve the problem and they kept their promise. This is my fourth 4Runner which I purchased because of the reliability and good resale. The brakes will squeal when parked outside in the cold for a few hours for the first couple of brake applications. I was told that this is quite common. None of my previous 4Runners or any vehicle I have owned in the past 45 years did this. I have 30 years experience as a mechanic, so I know this isn't 'common'. Metro did nothing to address the issue. Either the pads/calipers have a defect, or grease is needed behind the pads. Toyota or the dealer should be looking into the problem. Sadly, this will be my last Toyota, especially if this problem is common as was stated to me, with their vehicles. More

Good Repair work and Service work. The staff were all pleasant and efficient. Work done on time. Was really nice to have rental car available. pleasant and efficient. Work done on time. Was really nice to have rental car available. More

I had given my vehicle for repairing the headlight issue. I got my vehicle returned without getting the issue resolved. When I again approached for repairing the issue, they straight away declined the reques I got my vehicle returned without getting the issue resolved. When I again approached for repairing the issue, they straight away declined the request and said they cannot repair it anymore. This issue came up with my vehicle purchase and thus I expect it to get it resolved. They even did not show any curtsey to check if they have correctly addressed the issue. Upon asking the reason why it can't be repaired, they simply said they do not know. Hearing about the TOYOTA services and keeping those in mind, I have purchased the vehicle but I am experiencing totally opposite which is totally disappointing. More

Metro's WHOLE team is the BEST! Polite, courteous, informative but not pushy when additional suggestions are made. There's a reason my whole family has a Metro vehicle!!!!! informative but not pushy when additional suggestions are made. There's a reason my whole family has a Metro vehicle!!!!! More