Victory Toyota of Brook Park - Service Center

Been going to this dealer since 1999. The last couple of years their sales and service departments have declined. I used to feel valued as a customer. That feeling is gone. years their sales and service departments have declined. I used to feel valued as a customer. That feeling is gone. More

Dominic is extremely professional, and always helpful when getting my car serviced for regular maintenance. Very responsive when I request a service visit at Metro. when getting my car serviced for regular maintenance. Very responsive when I request a service visit at Metro. More

I have always used Metro since I have been leasing Toyota’s. I travel from the east side, so you know that I like the service. They are fast and efficient Toyota’s. I travel from the east side, so you know that I like the service. They are fast and efficient More

I had an excellent experience with my service at this dealership. Because of the pandemic I had been putting off taking my vehicle in for an oil change. The employees wore masks; correctly, which doesn dealership. Because of the pandemic I had been putting off taking my vehicle in for an oil change. The employees wore masks; correctly, which doesn't always happen at other places. This was a big deal for me. The entire process was seamless and it was a huge relief to be able to get my car taken care of and feel safe while doing so. Thank you. I'm really glad I bought my car from Metro. More

Work on my truck was done quickly and efficiently. I have gotten really good service at the dealership for over ten years. Will return again. have gotten really good service at the dealership for over ten years. Will return again. More

Everyone is always friendly and helpful. Facility is always clean. Nice to have coffee and danish on hand. Service work is done professionally. Nice to fish fish tank in waiting room. always clean. Nice to have coffee and danish on hand. Service work is done professionally. Nice to fish fish tank in waiting room. More

Always prompt, courteous and professional. I always appreciate this well-run dealership. I look forward to doing business with Metro Toyota in the future as well. appreciate this well-run dealership. I look forward to doing business with Metro Toyota in the future as well. More

Quality Customer-service. If I have any concerns service staff is courtous and responsive. Look forward to having my bringing my new car in to be serviced by them. staff is courtous and responsive. Look forward to having my bringing my new car in to be serviced by them. More

I have been with Toyota for a few years now and have always enjoyed there service.. This time. I was not very happy.. When I left the shop and got on the highway I saw my front hood shaking..when I got always enjoyed there service.. This time. I was not very happy.. When I left the shop and got on the highway I saw my front hood shaking..when I got to a store parking lot I saw my hood was not shut all the way..thank goodness it did not open all the way on the highway.. More

Confused on how to coordinate AAA towing with Metro, I called Jennifer several times within five minutes. She was so patient each time, explaining the sequencing and rearranging appointment times to suit called Jennifer several times within five minutes. She was so patient each time, explaining the sequencing and rearranging appointment times to suit the ever-changing circumstances. Once there, everyone wore masks, social distancing was a synch, and within just a few hours my car was repaired, washed and running like new (which is saying a lot for a 13-year-old car! I could not be happier. More