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Victory Toyota of Brook Park - Service Center

Brook Park, OH

4.5
1,993 Reviews

1,993 Reviews of Victory Toyota of Brook Park - Service Center

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December 27, 2020

Poor service car was not test driven, sales personal was dismissive of concerns, back door not closed properly which is how i knew car had not been test driven. Repaired tire still leaking air went someplac More

by benmarstiles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Barrier
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hana
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Theodore
2.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rogers
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maggie Colan, Sarah Byrne, Chris Shillinger
Dec 28, 2020 -

Victory Toyota of Brook Park responded

Hello Ben, We are looking into this and thank you for bringing this to our attention. We need a little more information, can you please call our Service Manager, Chris Schillinger, at 216-267-7000 ext 158. Thank you. - Metro Toyota Customer Care Team

December 23, 2020

Always available for service and repair at times convenient for the customer. Provides quick service and keeps you updated on the progress of your vehicle. More

by b29spann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2020 -

Victory Toyota of Brook Park responded

Thank you! We pride ourselves on our customer service. Have a great day and come back any time. - Metro Toyota Customer Care Team

December 22, 2020

Have serviced my car here for many years. Same great service every time! EVERYONE on staff is so kind and respectful!!! Thank you for being a great neighborhood Toyota dealership and service!! More

by lhaveneth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah Byrne
Dec 28, 2020 -

Victory Toyota of Brook Park responded

BOOM! We love hearing this. Thank you for stopping in and have a great New Year. - Metro Toyota Customer Care Team

December 21, 2020

great service ,updates on service were done in nice way and in timely manners. Excellent job and knowlege and manners .Thank you for your service More

by aklejna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2020 -

Victory Toyota of Brook Park responded

Come back any time and have a great New Year. - Metro Toyota Customer Care Team

December 16, 2020

Friendly, and Professional. It is my pleasure to be part of Toyota family. Definitely, prices are higher than other places and it could be at price match deal or at least close to. More

by MARTINEZWANDA0424
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maggie Colan, Sarah Byrne
Dec 17, 2020 -

Victory Toyota of Brook Park responded

Thank you for stopping in and your kind words. Welcome to the Metro Toyota Family. - Metro Toyota Customer Care Team

December 15, 2020

It’s always a pleasant and hassle free experience buying, leasing or servicing a car at Metro Toyota. I definitely recommend them to my friends interested in buying a new or used vehicle. More

by NOTSODUFUS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Greenfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2020 -

Victory Toyota of Brook Park responded

Thank you for stopping in and have a great holiday season! - Metro Toyota Customer Care Team

December 13, 2020

Made it easy for me to go in and out of the place and felt safe while there not more I can say thanks guys y’all rock. More

by DUGLAS0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maggie Colan
Dec 15, 2020 -

Victory Toyota of Brook Park responded

You rock! Thank you for stopping in and welcome to the Metro Toyota Family. - Metro Toyota Customer Care Team

December 12, 2020

Brought my 2009 Yaris in for a scheduled oil change and tire rotation. Also new wiper blades. The work was done quickly and at a reasonable price. More

by mcader
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maggie Colan, Sarah Byrne
Dec 15, 2020 -

Victory Toyota of Brook Park responded

BOOM! We love to hear that. Our service center prides ourselves on how professional and efficient we are. Thank you for sharing your thoughts and Happy Holidays. - Metro Toyota Customer Care Team

December 12, 2020

Always great service and customer service especially Gabriel Melendez great technician. Goes above and beyond to ensure that customer feel satisfied with the work being done on vehicle More

by NITO1976
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabriel Melendez
Dec 15, 2020 -

Victory Toyota of Brook Park responded

Come back any time! Thank you for the great review and happy holidays. - Metro Toyota Customer Care Team

December 10, 2020

Dropped my car off last week for a rear end squeek and electrical issue. Joe called to let me know the squeek was due to an issue with the spare tire and the electrical issue was benign. To his credit J More

by GSMITH9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2020 -

Victory Toyota of Brook Park responded

Thank you for sharing your experience. Joe is one of the best in the business and an even better man. Have a great day and come back any time. - Metro Toyota Customer Care Team

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