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Victory Toyota of Brook Park - Service Center

Brook Park, OH

4.5
1,993 Reviews

1,993 Reviews of Victory Toyota of Brook Park - Service Center

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December 10, 2020

Great dealership...it’s our third Highlander in the past ten years !!! Joe was professional & vehicle was done on time. Will be back for more service in 2021. More

by DWMTMC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2020 -

Victory Toyota of Brook Park responded

WOW!! Thank you for coming back and your loyalty. It means the world to us. We can't wait to see you in 2021 and Happy Holidays. - Metro Toyota Customer Care Team

December 09, 2020

I had a very nice experience. No pressure, Terry was I had a very nice experience. No pressure, Terry was personable, I was very comfortable with the whole process. I am very happy with my new 3 year l More

by Lori-powers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Jelleson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Lombardo, Craig Budziak
Dec 10, 2020 -

Victory Toyota of Brook Park responded

We pride ourselves on our customer service and making the process as comfortable as possible. Thank you for your kind words and have a great day! -Metro Toyota Customer Care Team

December 07, 2020

Best service by the nicest people. Honest and fair prices. Don’t push anything on you that you do not need I really appreciate that More

by keelertattoo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2020 -

Victory Toyota of Brook Park responded

Thank you for your kind words about Mike Hana and for choosing Metro Toyota Service Center. WE are happy you had such a wonderful experience and that the prices were fair and we were able to assist you with all of your needs. Let us know if you need anything. Stay safe and happy driving, Metro Toyota Customer Care Team

December 06, 2020

Wonderful and friendly staff. I was able to get the appointment I needed quickly. The service went a lot quicker then I thought. They answered all of my questions without making me feel like a typical More

by r.reinke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Shillinger
Dec 07, 2020 -

Victory Toyota of Brook Park responded

We appreciate your business and the kind words. Thank you for stopping in and have a great day. -Metro Toyota Customer Care Team

December 03, 2020

My last experience was not pleasant. I felt I was rushed. I had booked my oil change in advance . I was never told my cabin filter was dirty, I needed new tires, and I needed new windshield wipers. My husban More

by light2013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Barrier
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hana
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Theodore
2.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rogers
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Shillinger
Dec 03, 2020 -

Victory Toyota of Brook Park responded

Sorry you had a bad experience please call me so we can take care of this for you. chris shillinger 216-898-2921

December 01, 2020

The Metro Toyota Service Team is always extremely helpful, timely and thorough with their service. Definitely recommend them to everyone who needs service for their car at a trustworthy service cent More

by kdowning0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maggie Colan
Dec 02, 2020 -

Victory Toyota of Brook Park responded

We appreciate your kind words. Have a great week and see you next time. -Metro Toyota Customer Care Team

December 01, 2020

Great service and good social distancing safeguards. Definitely recommend The Metro Toyota Service Team for all the work that you may need done to your Toyota. More

by mwervey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2020 -

Victory Toyota of Brook Park responded

Thank you for stopping in and your business. Have a great day and see you next time. -Metro Toyota Customer Care Team.

November 27, 2020

They do good work except they cannot find what that creaking noise is. It happens when it gets cold. They are friendly and keeps me informed. More

by RMSANAKIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hana
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2020 -

Victory Toyota of Brook Park responded

Thank you for your kind words about Mike Hana & Joe Rogers and for choosing Metro Toyota's Service Center. We are happy you had such a good experience and the team was friendly and kept you informed. That makes sense about the cold if anything changes please don't hesitate to give us a call, let us know if you need anything. Stay safe and happy driving- Metro Toyota Customer Care Team

November 26, 2020

Scott and Mike provide excellent service. We follow their recommendations for all 3 of our Toyotas and keep our cars for a long time. We’ve been Metro customers for 30 years even though Metro is not t More

by L Friedlander
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maggie Colan, Sarah Byrne
Nov 28, 2020 -

Victory Toyota of Brook Park responded

Thank you for your kind words about Scott Barrier, Sara Byrne, Maggie Colan & Mike Hana and for choosing Metro Toyota's Service Center for all of your maintenance needs. We are so happy you had such a wonderful experience with our team and you drive all the way out to our store for over 30 years, because of friends like you we are in business. We appreciate you!!! Let us know if you need anything. Stay safe and happy driving! - Metro Toyota Customer Care Team

November 25, 2020

They refuse to inforce the state mandate of mask wearing. They are indangering the customers and employees! Please think of your health before you visit here, there are more dealers around. More

by Mark
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Service mgr. He refused to give his name
Nov 25, 2020 -

Victory Toyota of Brook Park responded

Thank you for taking the time to review our store. We do adhere to all of the guidelines and enforce the mask directive. Unfortunately, we are unable to verify the information you provided above. Please feel free to send us more information at info@metrotoyota.com so we can properly address this. We appreciate you voicing your concern and assure you that we continue to follow our best practices. Stay safe and happy driving. -Metro Toyota Customer Care Team

Dec 28, 2020 -

Mark responded

Sure you do, thats why this guy has a court date! Too bad you can own up to the truth! Im sure Corporate will take it more seriously than you do!

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