Victory Toyota of Canton - Service Center

Great customer service Victory Toyota is great on customer service. I have been buying and servicing cars there since 2011. It always scores really high on customer friendli Victory Toyota is great on customer service. I have been buying and servicing cars there since 2011. It always scores really high on customer friendliness! More

Poor customer service Booked a $1000 servicing for my Camry. Asked call center for loaner as I wanted to get to work on time. Got there at 7:15 AM. There was no Booked a $1000 servicing for my Camry. Asked call center for loaner as I wanted to get to work on time. Got there at 7:15 AM. There was no loaner and met an unempathetic manager who was totally indifferent and lacked basic customer service communication skills. His take away message was not to use the call center and call the service department directly. Overall time spent in shuttle ride and waiting 2 hours over if I had a loaner. The two stars are because Tom the shuttle driver is a keeper. Things the dealership could do better: a) Improve communication between call center and service, b) Do not blame a different department when things don’t work out - you should be on the same team, c) communication training for manager, and d) diversity in promotion to manager position. More

Over charging for repairs I needed some repairs on my vehicle. This dealership is much closer to me than my usual place I take it too. I didnt feel comfortable about the prices I needed some repairs on my vehicle. This dealership is much closer to me than my usual place I take it too. I didnt feel comfortable about the prices they gave me so I went to my usual dealership. Low and behold Vic Toyota was going to charge me 1800 dollars for a 900 job. Really. I will no longer do business with this dealership. For the person who doesn't have alot of money and is not Rich Do not have any maintenance done on your vehicle here. More

Great Service You got this rating because the wait time was actually better than they promised and it was perfect. And the service exactly what I hoped it would be, You got this rating because the wait time was actually better than they promised and it was perfect. And the service exactly what I hoped it would be, thank you! More

Revaluate for sliding doors Eric Thompson Is very nice and prompt on the service appointment, also get shuttle to drop me off at work while my car in the service and call back to Eric Thompson Is very nice and prompt on the service appointment, also get shuttle to drop me off at work while my car in the service and call back to confirmed when car is done.....I appreciated the attention. More

Outstanding Had my RAV 4 serviced for oil change and tire rotation. With the coupons cost me about $70, w/c is reasonable. Full synthetic last about 10 months and Had my RAV 4 serviced for oil change and tire rotation. With the coupons cost me about $70, w/c is reasonable. Full synthetic last about 10 months and with road condition in Michigan tires must be checked and rotated more often. I made arrangement also for my next trip, using their airport shuttle. Great service. Victory Toyota wants you to be their customer for life. More

Great service I have been going to this dealer ship for about 8 years and while some of the service providers are better than others, I have usually gotten excellen I have been going to this dealer ship for about 8 years and while some of the service providers are better than others, I have usually gotten excellent service. I trust them with my car and I have found their advice generally good. Also when I have had a concern, I have been able to bring my car back and they have taken care of it. In fact I bought my second car from them because I like the service. More