Victory Toyota of Midtown

I am writing to express my dissatisfaction with the service I received at Midtown Toyota during my recent visit for an oil change. My experience was marred by what I perceive as misleading recommendati service I received at Midtown Toyota during my recent visit for an oil change. My experience was marred by what I perceive as misleading recommendations and inadequate service assessment, specifically by the service person named Jose. During my visit, Jose contacted me to suggest additional services for my vehicle, claiming that my brakes were low at 5mm and 4mm in the rear and required immediate replacement. Additionally, he stated that my calipers were sticking and needed to be rebuilt. I must express my skepticism regarding these assessments, as it is highly improbable to accurately measure brake wear without removing the wheels. At the time of the assessment, the wheel lock key was in my possession, making it impossible for the technician to conduct a thorough examination of the brakes. Without proper access to the components, it is unreasonable to provide precise measurements or diagnose issues accurately. I am disappointed by this lack of attention to detail and the attempt to upsell services without conducting a thorough assessment. Such practices erode trust and confidence in the integrity of your service department. As a loyal customer, I expect transparency, honesty, and professionalism from Midtown Toyota's service team. I urge you to investigate this matter thoroughly, address any potential training or procedural deficiencies, and ensure that future service assessments are conducted with the highest level of accuracy and integrity. More

Didn’t fine solutions in the question about the multimedia entertainment is the have any warranty. multimedia entertainment is the have any warranty. More

Excellent service at every visit and concern for all problems mentioned in a timely manner problems mentioned in a timely manner More

Trustworthy, nice, friendly, and quick on a purchase. They won't force markups like other dealerships. Would come back again. They won't force markups like other dealerships. Would come back again. More

It was my first time going to their new location and everyone performed swiftly and professionally. I’d highly recommend this place. everyone performed swiftly and professionally. I’d highly recommend this place. More

Gloria was great- even came in on day off to deliver my car. New waiting room much better than old one! car. New waiting room much better than old one! More

I have been going there for years they are nice people to do business with!! do business with!! More

Courtesy, reliability, professionalism, I always bring my car to Victory Midtown. My technician Alex gives me excellent guidance on keeping my Toyota in good condition! car to Victory Midtown. My technician Alex gives me excellent guidance on keeping my Toyota in good condition! More

I love bringing my car here to be serviced, the staff are patient and very thorough. patient and very thorough. More

Gloria who worked with us was wonderful. Not too pushy, but helpful and knowledgeable and able to answer all our questions. Not too pushy, but helpful and knowledgeable and able to answer all our questions. More