Victory Toyota of St. Louis - Service Center

Nice people even the mechanics greet you. Competitive prices on oil changes. As a retired person from Toyota Industrial I believe in dealer loyalty Competitive prices on oil changes. As a retired person from Toyota Industrial I believe in dealer loyalty More

Service was great Tyrell took care of all our needs Thank you very much Fifteen needs Thank you very much Fifteen More

Car was not washed and tires were not rotated as requested for service but all was listed as completed. Had appt at 12:15. Car was dropped off at 9am and picked up at 3:30 plenty of time to comple requested for service but all was listed as completed. Had appt at 12:15. Car was dropped off at 9am and picked up at 3:30 plenty of time to completed all that was requested. Now im not sure if I can trust that the oil was changed in the car. The battery was checked on a new car lol. More

Prinz is knowledgeable and explains everything to me to help me make good maintenance decisions. He also keeps me informed on how my service is going. The waiting room is comfortable. help me make good maintenance decisions. He also keeps me informed on how my service is going. The waiting room is comfortable. More

Apparently, they were having problems with their phone system and could not contact me to ask about additional work needing to be done. They had both my email and a cell phone number. They could’ve text m system and could not contact me to ask about additional work needing to be done. They had both my email and a cell phone number. They could’ve text me too. Because of this I had to make a second appointment to get the needed work done. This meant being without a vehicle for a second day! More

Service was,as always,excellent and Prinz was excellent with explanations and answers. Victory Toyota is my only choice for service on both Toyota vehicles. Thanks with explanations and answers. Victory Toyota is my only choice for service on both Toyota vehicles. Thanks More

I called to make an appointment. Told them that my car doc app wasn’t working, and that there is a squeak on the break that I wanted them to look at. They said no problem and got me Told them that my car doc app wasn’t working, and that there is a squeak on the break that I wanted them to look at. They said no problem and got me scheduled. I asked what time they closed so I could go get something to eat and come back to get the car. They told me 8:00pm. When I arrived at 3:40 they got me right in and I asked the same questions. If they were going to look at the car doc app and if they could fix the break. They said they would check it all out. I asked how long do they think it would take so I could be back around that time. They then told me their service department closes at 5:00, I said, whoever scheduled the appointment told me 8:00 (which I was skeptical because most service places don’t stay open that late) no big deal I just waited in their waiting area. At 5:15 they told me that the car was done. I asked what I needed to do to update my app so it would track the car and do all the things the app is supposed to do…keep in mind I paid an extra $1000 for this app they they highly recommended. They said they were not sure what’s wrong with it, they have never heard of this problem and that I could schedule another appointment when I needed my oil changed again…..in 3 months. They also said that they would need over half the day to diagnose it…why didn’t they say this before when I scheduled the first appointment. I live an hour and a half from the dealership and it’s a whole day affair just to get down there. I drove an hour and a half there for them to change the oil…that took an hour and fourth five min. I have had nothing but issues with this dealership. From the moment I looked at buying the car to their service department. I wouldn’t recommend this place to anyone. They are a headache and none of the departments seem to know what is going on with the next. I will not be returning and I have no problem voiding my “6” free oil changes. More

The customer service personnel use to be awesome, my last visit was fair. I use to like the videos and explanations of the service, did not receive any of that. Basically handed me my paperwork and bill. visit was fair. I use to like the videos and explanations of the service, did not receive any of that. Basically handed me my paperwork and bill. Also, the oil change took longer than it had in the past. More

Brought my Avalon in for a recall. Made an appointment in advance. Pulled into the service bay. I was greeted by a service tech. Directed to the service desk. Where Mr. Villar was work Made an appointment in advance. Pulled into the service bay. I was greeted by a service tech. Directed to the service desk. Where Mr. Villar was working. Very polite. He promptly assisted me and I was In and out in 5 minutes.. Very satisfied with how I was treated and everything is fixed. More

Trusted, reliable, professional. Have been coming back to their service department ever since purchasing my first Corolla in 1991. Have been coming back to their service department ever since purchasing my first Corolla in 1991. More