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Victory Toyota of St. Louis - Service Center
Saint Louis, MO
142 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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142 Reviews of Victory Toyota of St. Louis - Service Center
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April 12, 2020
Great Response On Good Friday morning our 2016 Toyota Highlander would not start. The “power steering system” icon came on so I referred to the owner’s manual which On Good Friday morning our 2016 Toyota Highlander would not start. The “power steering system” icon came on so I referred to the owner’s manual which stated to contact the Toyota Dealer immediately for service. I contacted Weiss Toyota and talked to Courtney in the service department. She managed to fit me in at 4:00 pm for service. So, I contacted AAA to have my Highlander taken to Weiss Toyota. AAA was very prompt. The battery was completely dead by now. AAA managed to jump start it. However, this time the “check engine” icon came on. I had AAA take my Highlander to Weiss Toyota. I contacted Weiss Toyota Service and talked to Prinz, Service Advisor about the problems. He said they would perform a diagnostic test to identify the problem. However, because of the Good Friday - Easter weekend, they were really swamped with vehicles that needed service. He said they would get my Highlander looked at Saturday. On Saturday morning, Prinz contacted me and said the battery was dead and they could not run a diagnostic test. I had them replace the battery which Prinz gave me a discount on. Prinz called me back Saturday morning and said every thing checked out after letting the vehicle run for a while. Prinz offered to have the Highlander delivered to my residence even though they were short on help. I said I would make arrangements to have my daughter pick up my Highlander and deliver it to our residence. By Saturday afternoon, we had our Highlander back. Thanks to Prinz who went out of his way to make sure our Toyota Highlander problem was resolved. More
by Burrcairo
July 19, 2019
brakes my daughter bought a used Camry from this dealership before the 1st month was out the brakes went out not only did they tell her they would not help h my daughter bought a used Camry from this dealership before the 1st month was out the brakes went out not only did they tell her they would not help her out on the repair but she should not drive the car and they could fix it for $600, she came to me and I replace her brake pads for $50 ,they could have put the pads on and had a very satisfied customer that would have recommended them, but they tried to RIP her off and she will be telling everyone she knows to never buy from them More
by tim
February 22, 2019
Rav 4 We bought two Rav 4’s there and we brought in the 2014 yesterday. Dennis was very knowledgeable and even saved us some money. He said some work was We bought two Rav 4’s there and we brought in the 2014 yesterday. Dennis was very knowledgeable and even saved us some money. He said some work was not necessary. Very happy. More
by Louj
February 09, 2019
Great service Excellent service. Brian Bohall is a master mechanic. It's not often that you can trust your mechanic 100%, but in my situation Brian went above and Excellent service. Brian Bohall is a master mechanic. It's not often that you can trust your mechanic 100%, but in my situation Brian went above and beyond. More
by Sje
Employees Worked With
Brian Bohall
October 26, 2018
Routine maintenance. As always my recent experience with the service department for a routine maintenance visit was met with a very professional and experienced group of e As always my recent experience with the service department for a routine maintenance visit was met with a very professional and experienced group of employees. I worked directly with Dennis Perry who handled the requested maintenance job professionally and I was very pleased with his handling of the work. More
by marilyn001
Employees Worked With
April 02, 2018
cost for oil change is too much! The price for oil change was very high for a four cylinder car. I have always paid less even for six cylinder. I am disappointed. The price for oil change was very high for a four cylinder car. I have always paid less even for six cylinder. I am disappointed. More
by Sean77
Employees Worked With
Allen hoerle
May 17, 2017
A good first experience. First service on my new Rav 4 SE. Dennis is service was very nice and helpful to my wife and myself. The entire staff I worked with were helpful and courteous. I would recommend Wei Dennis is service was very nice and helpful to my wife and myself. The entire staff I worked with were helpful and courteous. I would recommend Weiss Toyota to other buyers. More
by Toyotabuyer
May 13, 2017
Exceptional Service!!! Your service department exceeded our expectations! Our service adviser, Prinz was exceptionally helpful in getting the work we needed done! The custom Your service department exceeded our expectations! Our service adviser, Prinz was exceptionally helpful in getting the work we needed done! The customer service that was provided to us was excellent and my wife and appreciated every aspect of our experience! More
by jamessharris
Employees Worked With
May 13, 2017
Excellent salesman Mike (Goose) Manguso is by far one of the best salesmen I have ever worked with getting a used car he explained everything very well to me I would rec Mike (Goose) Manguso is by far one of the best salesmen I have ever worked with getting a used car he explained everything very well to me I would recommend him to anyone to get a used/new car thank you so much for the help More
by Hieuco
May 12, 2017
Friendly, Cooperative, Expert Service Weiss Toyota Service personnel, headed by Tom, are friendly, professional, cooperative, and expert at their jobs. Although we never like taking a Weiss Toyota Service personnel, headed by Tom, are friendly, professional, cooperative, and expert at their jobs. Although we never like taking a car in for repairs, these people make us feel that we are getting the best service possible. More
by POKER JIM
Employees Worked With
None, Tom Coates
