Village Ford Inc

STAY AWAY! Scared to drive new vehicle after service. Very Poor Customer Service from Pete, service advisor. No communication unless prompted by me. Service adv Scared to drive new vehicle after service. Very Poor Customer Service from Pete, service advisor. No communication unless prompted by me. Service advisors are just as unprofessional as they dress. No QA/QC and attention to detail. Commercial 2025 F250 came back with more things broken/not working. Tire pressures were not correct after oil change and "inspection". Asked for it to be fixed. Was fixed the second time incorrectly. Passenger window will not stay up after they "fixed" it. I do not think premium syn oil was used as I requested and paid for. Brakes were replaced on my 2025 truck under warranty due to visual pitting. Why wasn't this found in my previous brake inspections at 5k and 10k? Brakes were replaced and I do not think there were done properly. I fear for my family safety based upon the blatant disregard for quality at Village Ford. I will be having repairs certified inspected by another dealer. I suggest you do to! More

No problems with the work done, but they did the rear brakes I only told them I wanted fronts,and added an oil change I didn't need. I got my car back dirty, Tires covered in mounting greese hand prints brakes I only told them I wanted fronts,and added an oil change I didn't need. I got my car back dirty, Tires covered in mounting greese hand prints everywhere. I spent 2,600 and was disappointed, poor form if you ask me. Everywhere I've ever gone they give you your car back clean. More

Just purchased a 2025 Escape Hybrid from Village Ford. I've been a customer for close to forty years and have purchased many vehicles from them and have always used them for service. What can I say that h I've been a customer for close to forty years and have purchased many vehicles from them and have always used them for service. What can I say that hasn't already been said? This is THE best Ford dealership. Fantastic customer service, repairs done efficiently and correctly the first time, excellent and honest sales people and service advisors (Mark O'Bryant and Jim Burton for example). Also kudos to Ford Motor Company for taking care of their customers, including no charge for loaner vehicles and no charges for certain very expensive repairs even after warranty expiration. Highly recommended! More

took my van ford transit for three repairs , they charged $ 195.00 per rep just to loot at them . one of the repair the back winshield the defrost dont work i was told there ia a short in the glass glass mus $ 195.00 per rep just to loot at them . one of the repair the back winshield the defrost dont work i was told there ia a short in the glass glass must be replaced for $900.00 so i took the van to a windshield shop they replaced the back winshield for $500.00 and gues what that was not the problem the defrost still does not WORK when i picked up the van the windshield light came on telling me its low on fluid and the driver side window was a one push button it does not work anymore i called the service person that took my order he acted like he is doing me a favor i have no idea how that happens ? i told him i did not have the 2 problems when i brought the van to you .. so now i am $500.00 in the lost coz he diagnosed the back windshield wrong ill NEVER GO BACK TO VILLAGE FORD More

Sales person was professional and knowledgeable and handled my sale quickly and efficiently, great experience handled my sale quickly and efficiently, great experience More

Excellent sales person and all people at this dealership, thank you. I will be buying from here again. thank you. I will be buying from here again. More

R Carrier Provided excellent support during negotiation process. He listened and responded to all my questions. process. He listened and responded to all my questions. More

Bought a Used Car through the dealership. had a great experience. woudl use again in the future had a great experience. woudl use again in the future More

Excellent service before and after sale. Salesman quick response definitely a plus. Worth going out of your way to get more than your money worth. Salesman quick response definitely a plus. Worth going out of your way to get more than your money worth. More

I purchased my 2016 Mustang from Village Ford and I trusted their sales team and their Quick Lane maintenance team enough to return and buy my 2024 Mustang, even though now I live in Florida. They care trusted their sales team and their Quick Lane maintenance team enough to return and buy my 2024 Mustang, even though now I live in Florida. They care to make things right and they're straight shooters. More