Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Village Ford Inc
Dearborn, MI
85 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 85 reviews
April 23, 2012
I took my 2011 Fiesta in a for a check engine service light at ~9:00 am. At 5:08 pm I called the service rep to determine the status and was informed that a known problem part was on order and the vehicl light at ~9:00 am. At 5:08 pm I called the service rep to determine the status and was informed that a known problem part was on order and the vehicle would probably be ready by 2:00 pm on the following day. Uuumh, how will I get to work tomorrow??? Why didn't anyone call me to explain a part had to be ordered??? I retrieved the vehicle via my bicycle and vowed to NEVER return to Village Ford again!!! BTW, this has been posted on Facebook and I've written to Ford headquarters, and I'm researching how to express my frustration with VILLAGE FORD (Dearborn, MI) to Ford management. Also, this is not the first time VILLAGE FORD has disappointed and frustrated me (shame on me). More
by trex22
Employees Worked With
david glass
Helpful April 11, 2012
This is my 2nd truck with Jim as my sales rep. He has truly made the impossible, possible. He is diligent in his work and is very knowledgeable. There is no doubt in my mind that if another dealer had ma truly made the impossible, possible. He is diligent in his work and is very knowledgeable. There is no doubt in my mind that if another dealer had made this sale it would not have happened. Jim is awesome at his role as a salesman. Village will remain my dealer for many years to come. Especially Jim as my sales person as long as he is there. Thank You. More
by BreanneF
Employees Worked With
Jim B.
March 25, 2012
My family has been coming to Village Ford for our cars for as long as I can remember. Every time we are there, for service or for sales, Mr. Glass has taken excellent care of us. for as long as I can remember. Every time we are there, for service or for sales, Mr. Glass has taken excellent care of us. More
by sugarshell04
Employees Worked With
David Glass
March 20, 2012
We have purchased/ leased vehicles from Sandy for close to 30 years and keep returning. She is a great business person with a great personality who makes certain the customer is always completely satisfied to 30 years and keep returning. She is a great business person with a great personality who makes certain the customer is always completely satisfied. More
by Vickie G.
Employees Worked With
Sandy
March 05, 2012
Steve was patient with me for months when I was trying to decide to lease my Fusion. He entertained my questions and he did not bug me like a typical sales person. He treated me as though I was his only cust decide to lease my Fusion. He entertained my questions and he did not bug me like a typical sales person. He treated me as though I was his only customer (which I know isn't true). More
by tylerskeets
Employees Worked With
Steve
