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Village Ford Inc
Dearborn, MI
91 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 91 reviews
August 21, 2019
Great service advisor A special thanks to Jim Burton. He was very courteous and explained everything clearly as far as my 2013 focus is concerned. Thank you Jim for your ki A special thanks to Jim Burton. He was very courteous and explained everything clearly as far as my 2013 focus is concerned. Thank you Jim for your kind service. While I hope to have no more issues I will come to you first if there is a problem. Sincerely, Ray Miller More
by Gaymo
Employees Worked With
Jim Burton
July 01, 2019
Superior Customer Service I must give Zach Anderson of Village Ford Dearborn Michigan a shout out . STELLAR customer service. Definitely a class act. Very happy with my purcha I must give Zach Anderson of Village Ford Dearborn Michigan a shout out . STELLAR customer service. Definitely a class act. Very happy with my purchase. More
by precious cargo
Employees Worked With
Zach Anderson
June 18, 2019
Service Center Is great! As soon as you enter the service center you feel very welcome. The oil change and service I had done to my vehicle was done so quickly I couldn’t beli As soon as you enter the service center you feel very welcome. The oil change and service I had done to my vehicle was done so quickly I couldn’t believe it! I spoke to Savannah after the service on my vehicle was done. She was extremely knowledgeable and thorough. Don’t hesitate to take your vehicle here for all your service needs. Their staff is so knowledgeable and helpful... plus they have a great café inside that you get to enjoy while you wait! More
by Robby
Employees Worked With
Savannah Hoak, Audra Sackey
April 19, 2019
Failure on multiple levels. Took my car to village Ford and they had it for over 2 weeks. I was told I had to take it back to the place where the recall was done because the work Took my car to village Ford and they had it for over 2 weeks. I was told I had to take it back to the place where the recall was done because the work was not done correctly. They put 130 miles on my vehicle and said that was what was needed to make sure it leaked oil and to make sure it didn't leak anymore. They did that without informing me at all, only after the fact. I brought my car in with a full tank, 2 mi used from the tank and they gave me the car back with 12 mi to empty. They were fighting me on replacing my gas but they did in the long run. I would not recommend this dealership period. Not to mention that I had to call each time to get status of my vehicle and they only called me twice in a two week on status of my car. They do not follow through with what they promise nor do they keep their promises.If you're looking for a Ford vehicle to be serviced or to purchase, I would not recommend going to this dealership at all. Fixing the issues the first time is not what they do at all. I had this oil leak for over 25,000 miles and they kept saying it was faulty parts but it's the works not following specs. More
by RS Guy
Employees Worked With
James and Pete
March 27, 2019
Excellence again!!! I bought a used car from Village Ford about a year ago I went to every Ford dealership around trying to find my son a car finally at Village Ford I fo I bought a used car from Village Ford about a year ago I went to every Ford dealership around trying to find my son a car finally at Village Ford I found what I was looking for and the price and payment!!! I was treated like pure family !!! But recently the car overheated I did not buy an extended warranty the car was dropped off at (mistake)Jack Demmer Ford on Michigan Ave I went in and they asked me if it was under warranty I said no and explained to them not sure what was wrong and that it overheated I was then told it would be a 30 day wait just to look at it and was told that I might be better off taking it to where I purchased it from as he held my keys up with the Village Ford key tag on them I then called Village Ford had the car towed down there later that afternoon it was checked in through via text the next day I was called and told what was wrong with the car it had a recall that initiated everything and told that it was his goal (Pete) to make it where it was zero coming out of pocket for me!! I had my car back in 3 days total with nothing out of pocket truly honest people and we'll never go anywhere but village Ford to buy a new car, used car or any type of service and I will recommend everyone to do the same good honest people thanks again village Ford...👍👍👍 More
by Scott123
Employees Worked With
Pete
February 28, 2019
Jonathan Catron, amazing Service Advisor!!! I took my 2012 Ford focus in for some front end suspension work, a works package and a window motor replacement. The customer service he provided was I took my 2012 Ford focus in for some front end suspension work, a works package and a window motor replacement. The customer service he provided was above and beyond, he informed me of the time it would take for the repair to be completed upfront, I informed him of my needs for transportation while my vehicle was in the shop and he helped arrange a rental at enterprise. The final bill was under what he quoted me which made me extremely happy! I can get my vehicle serviced anywhere, I choose Village Ford because of people like Jonathan! Brittany. More
by Brittany
Employees Worked With
Jonathan Catron
February 05, 2019
Leaking overhead Took my f250 for repair as water was leaking from Moon roof switches overhead. Asked for oil change same visit. The service took 10 days. The window s Took my f250 for repair as water was leaking from Moon roof switches overhead. Asked for oil change same visit. The service took 10 days. The window shield was reset. Service adviser refuted my son's insistence that the leak was around overhead switches. According to SA only the windshield needed reset/repair.. One week after the vehicle was returned and we had snow melt.... there is leaking from the switches! My roof liner is wet and water leaked onto dash....who know about what is happening to the wiring around the switches? More
by Maria8071
Employees Worked With
Jonathan Caton, Service Advisor
December 19, 2018
Failed engine My Ford Lease car has a failed engine. The car is under warranty howerer the dealership wants money and said its my fault. They said it was low on oil My Ford Lease car has a failed engine. The car is under warranty howerer the dealership wants money and said its my fault. They said it was low on oil. Never had and oil light, More
by Danman52
Employees Worked With
Jim
December 13, 2018
Bad experience I bought a new Ford Flex 2018 from them. Last winter When my collision sensor. Stopped working .I dropped my car for oil change and to fix sensor.Th I bought a new Ford Flex 2018 from them. Last winter When my collision sensor. Stopped working .I dropped my car for oil change and to fix sensor.They did not do it and they told me that cross bar is bent and The car was involved in accident. At that time I called them and spoke with salesman and the manger.They denied everything.I called them many times until they stopped answering me Yesterday I took my car to another dealer to fix engine light which was on. I was been told that my car was involved in huge accident .They sold this car to me as brand new car. Now I do not know what to do. More
by Iman
Employees Worked With
I can not remember name of Sales person
June 13, 2018
Terrible By far the worst and most unprofessional sale I have ever dealt with in my life. Nobody there seemed to know what they were talking about. The sales By far the worst and most unprofessional sale I have ever dealt with in my life. Nobody there seemed to know what they were talking about. The sales manager Tom was very rude and not knowledgeable about what he was doing. Go to any other Ford dealership. More
by Abc123
Employees Worked With
Tom
