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Village Pointe Toyota
Omaha, NE
2,199 Reviews
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June 20, 2025
I'm writing this with growing concern about the 2022 Tacoma I purchased from Village Pointe , specifically the bumper cover on the passenger-side fender/headlight area. I have not received any follow-up Tacoma I purchased from Village Pointe , specifically the bumper cover on the passenger-side fender/headlight area. I have not received any follow-up since Friday, June 13 at 11:26 a.m. I first called on Monday, June 9 at 11:10 a.m. asking for Terry—not to bypass anyone, but because when I purchased the Tacoma 5.5 months ago (12/20/24), both Terry and Lane said I could contact them with any concerns, as they know the vehicle well as it belonged to Terry’s son (Lane’s brother). Since Terry wasn’t available on 6/9, I was transferred to John Foster. He was kind and helpful. I explained the bumper cover was detaching, creating a gap where the plastic meets the steel fender below the passenger headlight. John asked me to bring the truck in the next morning and said to ask for Jake and they'd get it taken care of. I arrived at Village Pointe Toyota on Tuesday, June 10 around 8:40 a.m. Lucas greeted me and took my keys. After about 1 hour and 20 minutes, he came to the waiting area and told me the Tacoma had been sent to Calibur Collision shop just a couple weeks before I bought it for the same bumper issue—and their repair had obviously failed. Lucas reassured me, “ Don't worry, we’re going to take care of you,” and said he’d contact Jake and Calibur so we could move forward. I asked more about the visit to Calibur. Lucas confirmed it was for the same issue of the bumper sagging. While I appreciated the honesty, this raised concerns. The vehicle history report V.P. provided showed no damage or red flags. Both Lane and Terry emphasized the truck was well maintained, used for normal commuting, and in excellent condition. That assurance was central to my decision. So my first concern: Why did the truck need collision repair if it was said to be “clean” and I was told it had never been in an accident? What caused the bumper issue in the first place? Lucas had said that Village Pointe would handle sending the truck back to Calibur after they get a time set up for me. I left that day trusting someone would follow up with a repair date. To his credit, Lucas followed up three times between June 10–13. He said Calibur was slow to respond and later claimed Calibur wouldn’t take responsibility. He said he escalated it to Terry and Joel and would call back. That was the last I heard—from anyone—on June 13. On Monday, June 16, I called for an update , I asked for Lucas—he was busy. I asked for John—he wasn’t in. I was transferred to Colton, who said Terry was on the phone and would pass along the message to him and someone would call me back. No response. Worried, I took the truck to a body shop near my workplace. The technician immediately noted prior damage and got a flashlight and showed me yellow mapping marks on the inner bumper fasteners—yellow shop marker that is used to mark broken parts, He also pointed out a non-automotive bolt in one fastener, calling it a “band-aid fix.” He asked if I’d been informed of prior front-end damage. I hadn’t. That was alarming. I trusted Village Pointe when I wrote that $32,500 check. I was led to believe the truck was undamaged and clean. Now I’m concerned about undisclosed damage, poor repairs, and what else may be hidden. Was this just a bumper issue, a ding or bump that was only cosmetic—or was there front-end collision damage? All I ask is that the bumper be properly repaired—just as was stated to me on June 10. I'm not being unreasonable. I want to trust Village Pointe again. I even left a 5-star review after my purchase because I believed in your team’s integrity. But the silence since June 13, coupled with what I’ve since learned about the truck, has left me feeling misled. I understand I didn’t buy a brand-new vehicle, and I may not be your highest-ticket customer, but that Tacoma was a significant investment for me. I’ve kept it immaculate as I'm sure your team can attest to when I brought it there Tuesday. I'm not asking for much. More
by Michelle
Employees Worked With
Cesar Alcantara
June 14, 2025
We had such a great experience working with Zach at Village Pointe Toyota! He was incredibly helpful, kind, and made sure we felt truly taken care of throughout the entire process. You can tell he genu Village Pointe Toyota! He was incredibly helpful, kind, and made sure we felt truly taken care of throughout the entire process. You can tell he genuinely cares about his customers and goes above and beyond to serve them well. We also know Zach from church, and it’s been such a joy to see him succeed in his career while staying true to who he is. If you’re looking for the best customer service and someone who will treat you like family, go see Zach at Village Pointe Toyota. You won’t be disappointed! More
by Creationmagic
Employees Worked With
Zach, Zachary Jannenga
May 24, 2025
Village pointe Toyota is the place to be! I don’t even know where to begin Lane and Zach took care of us right away at the dealership! From the minute of walking around the vehicle to the tes I don’t even know where to begin Lane and Zach took care of us right away at the dealership! From the minute of walking around the vehicle to the test drive our salesman was so respectful saying yes sir and no ma’am the whole time. I kept asking him to stop saying that sir bur when he explained that he was a military man I knew right from the start we had a good one. It takes a lot to serve your country for people who may not care that you do so. He delivered the car to our house and my wife and I feel like we adopted a son while simultaneously buying a car. I’m so grateful for everything you guys did and I will be be telling everyone that you need to go to village Pointe Toyota and ask for Lane and Zach!! Keep up the great work you guys I can’t imagine a better place to buy a vehicle. I could talk about you guys for another 2 pages but I will leave you with this I’ll be back buying a car from you guys and when I do I hope it’s from Zach. More
by RatedPage
Employees Worked With
Zachary Jannenga
April 12, 2025
My daughter and I are beyond thankful to the entire team at Village Pointe Toyota for their incredible help in finding her new vehicle. From start to finish, the experience was smooth, welcoming, and even f at Village Pointe Toyota for their incredible help in finding her new vehicle. From start to finish, the experience was smooth, welcoming, and even fun — thanks in no small part to Zach. Zach is truly one-of-a-kind. His quirky personality kept us laughing throughout the process, and let’s be honest the mustache may have to go but It’s a perfect match for his upbeat, approachable vibe. He was knowledgeable, patient, and made what could have been a stressful experience feel easy and exciting. The whole staff was just as amazing — helpful, respectful, and never pushy. Everyone seemed genuinely happy to assist and celebrate this milestone with us. Thank you, Zach, and thank you to the Village Pointe Toyota team! We’re driving away with not just a great car, but great memories too. More
by Jwiller
Employees Worked With
Zachary Jannenga
March 23, 2025
Fast, efficient, & set me up with a fast deal. I put my trust in the village point crew and they didn’t disappoint. Looking forward to future service and business. I put my trust in the village point crew and they didn’t disappoint. Looking forward to future service and business. More
by thornton0707
Employees Worked With
Josue Ramos
March 22, 2025
I had an incredible experience at Village Pointe Toyota, and I want to extend a heartfelt thank you to Zach, Martin, and John Foster for their exceptional service. First, a huge thank you to Zach for his and I want to extend a heartfelt thank you to Zach, Martin, and John Foster for their exceptional service. First, a huge thank you to Zach for his patience and respect throughout the entire process. He really made me feel comfortable and valued as a customer. He took the time to answer all of my questions and made sure I understood everything, which I truly appreciated. I look forward to seeing him on my next purchase and my kids purchases. A special shoutout to the Latin Maestro Martin for taking such great care of me. He went above and beyond to ensure I was happy with my vehicle and that everything was to my liking. His attention to detail made all the difference, and I’m thrilled with my choice. Finally, I want to thank Big Johnny boy for his overall support and making the whole experience seamless. I couldn’t have asked for a better team to work with. I’m beyond satisfied with my purchase, and it’s all thanks to their dedication and care. Thank you again to everyone at Village Pointe Toyota! I highly recommend this dealership to anyone looking for great service and a hassle-free car buying experience. More
by Jwiller
Employees Worked With
Martin, John, Zachary Jannenga
March 19, 2025
Good experience with Josue, Marshall, John Foster and Julian. Could cut down on the wait between agreeing to purchase and finalizing transaction. Always room for improvement. Julian. Could cut down on the wait between agreeing to purchase and finalizing transaction. Always room for improvement. More
by Westco24
Employees Worked With
Josue, Marshall M., Julian
March 01, 2025
I had an absolutely fantastic experience purchasing my new car at Village Pointe Toyota, and it was all thanks to Zach! From the moment I walked in, Zach made the entire process smooth, stress-free, and e new car at Village Pointe Toyota, and it was all thanks to Zach! From the moment I walked in, Zach made the entire process smooth, stress-free, and even enjoyable. He was incredibly knowledgeable, patient, and truly listened to what I was looking for in a vehicle. Zach went above and beyond to ensure I found the perfect car, answering all my questions and making sure I understood every step of the process. His professionalism and friendly attitude made me feel confident in my purchase. The entire team at Village Pointe Toyota was great, but Zach was the real star of the experience! If you’re looking to buy a car, I highly recommend asking for Zach at Village Pointe Toyota—you won’t be disappointed! Thanks again, Zach, for making this such a great experience! More
by Straightdowntown
Employees Worked With
Zachary Jannenga
