Village Pointe Toyota

Great Experience From test driving, dealing with the sale price, to buying the car, Jim was open, patient, and great to deal with. I definitely recommend to anybody l From test driving, dealing with the sale price, to buying the car, Jim was open, patient, and great to deal with. I definitely recommend to anybody looking to buy a new vehicle. More

15 Highlander SALESMENS Tony and Bret great. Could have been faster process but Finance department rude, pressurizing & made a long ordeal. Felt like leaving wi SALESMENS Tony and Bret great. Could have been faster process but Finance department rude, pressurizing & made a long ordeal. Felt like leaving with old vehicle. More

Came into dealership looking for a SUV. Tony was patient and fun to work with dealing on a Toyota Rav4. He showed me both old and new ones. I was able to get a Great deal with my Toyota tra Tony was patient and fun to work with dealing on a Toyota Rav4. He showed me both old and new ones. I was able to get a Great deal with my Toyota trade in and the rebates available for a 2017. He helped me to get comfortable with a few of the features before I left so I could drive it home. Tony did a great job and I would recommend him to friends and family to deal with! More

Very bad at customer service, need to grow up and improve: Firstly, I would like to start by thanking the sales rep, Tony who was very professional and it was a wonderful experience working with him, I will an Firstly, I would like to start by thanking the sales rep, Tony who was very professional and it was a wonderful experience working with him, I will any day work with a person like Tony. However, I am very disappointed and surprised by the service I received from Karina, who claims to be the Director at Village Pointe Toyota Dealership Long story short, I wanted to buy a 2017 Toyota Rav4 for my brother who works in Tulsa, OK and travels to Omaha, NE during weekends, we were exploring options to see if we can close the deal electronically as my brother was in Tulsa at the moment, after speaking with the dealership we learned that the buyer should be physically present to close the deal, even though we were not super excited about this policy, we did respect the dealerships processes and procedures completely. I and my brother decided that my brother would travel to Omaha soon to complete the transaction. After speaking with the sales rep Tony, I decided to walk into the dealership and wanted to tell them that my brother was planning to drive to Omaha soon and wanted to discuss and see if there are any other options to close the deal on this car. It was Friday and the time was 6:27 pm when I arrived at Village Pointe Toyota dealership, I saw few people walking inside, due to which I walked in to talk to them and see what options we have to close the deal on the Rav4. As soon as I walked into the dealership, Karina from the dealership attacked me verbally without even allowing me to introduce who I was and why I was there started to yell at me and said that they cannot sell the car to me, I told her to relax for min and listen to me first, but she didn't even give me a minute to talk and kept on saying she cannot sell a car to me, I continued to tell her to relax, relax, relax..., these were the exact words I used. That's when she responds and says "You cannot ask me to relax, get the xxxx out of here"..... for a moment I was shocked, I couldn't believe what the Director of the Village Pointe Toyota Dealership, Karina just said. I am in customer service business myself, I deal with 10-30 enterprise and strategic customers every day, no matter how bad day I may have had I would never use foul language with any of my customers. Karina who claims to be the Director at the dealership needs to learn the basics about customer service and educate herself in the customer service 101. I wanted to post this review so that any of the future buyers know how this dealership takes care of their customers, even if you decide to buy a car at this dealership, please never ever work with the lady named Karina. More

Best experience ever at a car dealership. The primary reason for my overall positive experience was my Sales Consultant, Rusty Russell. Rusty is personable, customer focused and low key. Nev The primary reason for my overall positive experience was my Sales Consultant, Rusty Russell. Rusty is personable, customer focused and low key. Never once did I feel rushed or pressured. He had the patience of a saint describing the features to me yet never made me feel patronized. I would recommend Rusty to anyone looking to purchase a new car. When I say it is the best experience ever at a car dealership I mean it and I am 69 years old so it is not my first rodeo. Mary P. More

GREAT SERVICE AND GREAT PLACE, Im writing this review because i think this Toyota deseves it BUT most of all because of the person the helped my husband and I,his name is Gregg Brad Im writing this review because i think this Toyota deseves it BUT most of all because of the person the helped my husband and I,his name is Gregg Brady and he is wonderful, he makes sure that all questions that i had were answered and that we were satisfied with our purchase...Iwill never shop at another Toyota because of the amazing service i recieved at this one...thank you More

GREAT EXPERIENCE The first person I met when entering the showroom was Greg Brady. I was very fortunate. He was professional, courteous and informative. I was inte The first person I met when entering the showroom was Greg Brady. I was very fortunate. He was professional, courteous and informative. I was interested in a Toyota Avalon since I was trading in my 10 year old Avalon. I loved it but was ready for a change. Our test drive was very pleasant and discussion that followed was honest and forthright. Greg knew what I expected. He was to call me when my expectations could be met. I now have a new car and am thrilled with it. Greg has followed up with calls to offer help with operating all the systems I am unfamiliar with. We have a meeting scheduled for Oct. 3rd to educate me. I sure there will be several future meetings. More

Toyota or bust I had a great experience with Rusty Russell he was easy to talk to and was very helpful to us with buying a car I can't imagine why anyone would go an I had a great experience with Rusty Russell he was easy to talk to and was very helpful to us with buying a car I can't imagine why anyone would go anywhere else More

Kurt a three time purchaser Had a great experience purchasing a RAV4 with Jose Lopes' caring help. We will be pushing interested car shoppers to him because he made us feel like Had a great experience purchasing a RAV4 with Jose Lopes' caring help. We will be pushing interested car shoppers to him because he made us feel like our values were important. Even had a great experience in the finance office. Wow! Thanks! More

2018 Camry Purchase The facility was very attractive and the atmosphere was pleasant. The Sales Consultant, Mike Hansen, was personable and very knowledgeable about the The facility was very attractive and the atmosphere was pleasant. The Sales Consultant, Mike Hansen, was personable and very knowledgeable about the product. He didn't try to lead me, but instead, listened to my wants and accompanied me in that direction. I particularly appreciated the lack of pressure in negotiating the final price. I would highly recommend Village Pointe Toyota and Mike Hansen. More