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Village Pointe Toyota
Omaha, NE
2,199 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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May 29, 2017
GREAT!!! Everything about the buying experience was GREAT!! Everyone was so nice! I was extremely nervous when going to the dealership because I had never boug Everything about the buying experience was GREAT!! Everyone was so nice! I was extremely nervous when going to the dealership because I had never bought a car from a dealership. Rusty answered all my questions and made me feel very comfortable! More
by Mandi2446
Employees Worked With
Rusty Russell
May 28, 2017
Customer service Wonderful experience. So customer focused.. Best ever and was complete with no hassles. A very enjoyable transaction.. Lisrened to my requests. L Wonderful experience. So customer focused.. Best ever and was complete with no hassles. A very enjoyable transaction.. Lisrened to my requests. Look forward to working with this dealership. More
by Mary 3454
Employees Worked With
Anthony Collins
May 27, 2017
Amazing car buying experience! They treated us amazing! Our salesman was amazing! He wasn't like your typical pressuring you or nagging you. He helped us then let us decide! Was an They treated us amazing! Our salesman was amazing! He wasn't like your typical pressuring you or nagging you. He helped us then let us decide! Was an AMAZING car buying experience from everyone there, but it definitely started with our salesman Greg Brady! The waiting area is better than any I've ever seen! We will only ever shop here and plan on referring anyone we know wanting to buy a vehicle to Village Pointe Toyota!! More
by AGage
Employees Worked With
Jim Goll, Justin D'Angelo, Greg Brady, Matt Braun
May 26, 2017
Quick, Easy, Professional Car purchasing experience. Met Rusty Russell on the lot and after reviewing the Toyota Avalon online decided to go for a test drive. Rusty was professional, funny and helpful t Met Rusty Russell on the lot and after reviewing the Toyota Avalon online decided to go for a test drive. Rusty was professional, funny and helpful throughout the purchasing process. No haggling over the numbers and felt i got a great deal for the car. Would highly recommend others to the dealership and this sales rep. Thank you for the new car, loving it!!! More
by jmjgff
Employees Worked With
Rusty Russell
May 24, 2017
Perfect experience buying my first car Bought my first car and they made it so easy! I found EXACTLY what I've been looking for and they completely hooked me up! They were friendly and fun Bought my first car and they made it so easy! I found EXACTLY what I've been looking for and they completely hooked me up! They were friendly and funny and it was just an all around great experience. More
by JeepGirl0330
Employees Worked With
Larry Thomas, Anthony Collins, Nick Chandler
May 24, 2017
The best car-buying experience! Can't speak highly enough about the service we received at Village Pointe Toyota. Clean facilities; professional staff; friendly service. It was no Can't speak highly enough about the service we received at Village Pointe Toyota. Clean facilities; professional staff; friendly service. It was not my intention to purchase--only to get my minivan repaired. But, after spending some time with salesperson Greg Brady, I was able to get the perfect car for me. He was personable, thorough and well-prepared. It was the best car-buying experience I ever had. Thanks Village Pointe Toyota. More
by gbmccarty
Employees Worked With
Greg Brady
May 23, 2017
Amazing service and experience First time major purchase and I had a lot of anxiety about everything. I don't have a great credit score and had limited options. Everyone I encounter First time major purchase and I had a lot of anxiety about everything. I don't have a great credit score and had limited options. Everyone I encountered was kind, understanding, patient, knowledgeable, and professional. Sales team made sure all my questions were heard and answered. They went above and beyond to make sure my needs were met and I walked out with exactly what I wanted at a price I was comfortable with. Not only did I leave with an amazing car but also a chance to start over and rebuild my credit with an interest rate 7% lower than what I was approved for at home. I will definitely be coming back for my next purchase. More
by Crystal W
Employees Worked With
Larry Thomas, Scott Draper, Rusty Russell, Greg Brady
May 22, 2017
If I could give ZERO stars, I would. I walked around the lot looking at vehicles for more than 15 minutes before going inside to find a sales person. Upon approaching the reception desk, I walked around the lot looking at vehicles for more than 15 minutes before going inside to find a sales person. Upon approaching the reception desk, the sales person who was sitting on the desk casually looked over his shoulder and said, "Can I help you with something." I responded that I would like to drive the red 4Runner on the corner of the lot. His response after several seconds of summing me up, "Are you serious about it?" I was in shock and should have walked out at that point, but was truly interested in the vehicle. From there it went from bad to worse. From infighting between sales people, to insulting me by telling my boyfriend, "Thank you for keeping her calm." after I expressed my disappointment over the way I was treated when I asked to drive a vehicle. After purchasing a brand new 2017 4Runner the horrible customer service continued. As they were detailing the vehicle while I signed paperwork, I asked that they remove the dealership label from the tailgate (if there was one.) The salesperson said it was already glued on and that I could use a hairdryer to peel it off myself when I got home. This morning I went in for an unexplained windshield break that I assumed would be covered under one of the three extensive warranties I purchased a mere four weeks ago. Not only was I told it wasn't covered because it was a pinpoint sized rock chip that split due to weather, I was accused of lying as possible hail had caused it. As though one random hail stone fell from heaven and broke my windshield while causing no other damage. And I was quoted $900 for a new windshield on an SUV that I put plates on two days ago and has less than 1,000 miles. I could add several additional layers of detail to this review, but will just say I will NEVER use this dealership again. I am a lifelong purchaser of Toyota vehicles, but if this were the last place I could buy one on earth I'd switch brands in a heartbeat just to avoid them. More
by Nothankyou
Employees Worked With
Scott Draper, Micheal Milan, Greg Brady, Rodney Page
May 22, 2017
Great Experience This is my third vehicle purchase from Village Pointe and I am again impressed by all of the staff. Justin Dangelo and Terry Weis were both very acco This is my third vehicle purchase from Village Pointe and I am again impressed by all of the staff. Justin Dangelo and Terry Weis were both very accommodating and professional. I would recommend to anyone. More
by Andrew Bednar
Employees Worked With
Justin D'Angelo, Terry Weis
May 22, 2017
Amazing experience! I hadn't planned on buying a new car anytime soon but the engine in my old car went out and I found myself having to do the dreaded task of buying a n I hadn't planned on buying a new car anytime soon but the engine in my old car went out and I found myself having to do the dreaded task of buying a new car. I got the pleasure of working with Julia & Corrina on figuring out what would work best for my lifestyle and budget. I felt heard, respected and taken care of every step of the way. I couldn't have asked for a better experience. Although I know my new car will treat me well for years to come I plan on going back to them when it is time to get my daughter a new car in the future. More
by omahadaisy
Employees Worked With
Julia & Corrina
