Village Pointe Toyota

Need a quick technical review. We just purchased a new RAV4 Limited with all the "bells and whistles". When we picked it up after flying to Omaha from Phoenix, we were too tired to We just purchased a new RAV4 Limited with all the "bells and whistles". When we picked it up after flying to Omaha from Phoenix, we were too tired to go over the vehicle in any detail, so requested we just take the vehicle and if we had questions we would return. We just live a few minutes from the dealership. After enjoying the vehicle for a day or so, it had so many complexities, that we thought we needed a quick review, so I drove back to the dealership to see if anyone had time to go over the many features. Even though our original salesman was not there, Justin offered to help. He went over the features and answered the questions I had in a very friendly manner. It will still take a little study to master the tech features, but we have a very nice "fast start". More

Great Experience Justin D'Angelo was great to work with and made our buying experience very enjoyable. He was very knowledgeable and addressed all of our specific nee Justin D'Angelo was great to work with and made our buying experience very enjoyable. He was very knowledgeable and addressed all of our specific needs a very professional manner. We will return to Justin and Village Pointe Toyota for our future vehicle purchases. More

The screwed me! If I could give this company zero stars I would! The buying experience was not terrible. It was a very long process but again not bad. Its the after If I could give this company zero stars I would! The buying experience was not terrible. It was a very long process but again not bad. Its the after sales service that is ridiculous. Village Pointe sold me a piece of junk. I bought a 2012 BMW X5 with low miles from them the end of December. Not even 60 days later I was having engine issues. I brought it to there service center and was told the oil was just low and so they topped it off for me at no charge. OK. Great! Well then a couple days later the engine light comes back on and says oil low. So, I took it back to the service center in which I was told I'm sorry we can't work on this vehicle here because we are not a BMW dealer. They then recommend I take it to Markel BMW to have it looked at. At this point I should have know that I had made a huge mistake. Why would I buy a car from you to have issues less than 60 days after I purchase it then you push me off to another service center because you CAN"T deal with the problem. Needless to say BMW took care of my repair as a courtesy charging me only $100+tax for the repair. (The total repair was around $5,000). Great! No problem! I did inform the sales associate that I did have my car in the shop and that I did have to pay a little money out of pocket and that I wasn't happy. Thought the story was over.....think again. Literally 30 days later my car started burning a lot of oil. I was having to put 1 quart every 5 days. So, I took it back to the service department at BMW because again Village Pointe can't work on BMWs (why the xxxx do they even sell them!). This time I get a call and before they even called my extended warranty company told me the repairs would be close to $15,000!! The extended warranty company I purchased thru Toyota made me move my car to Lincoln BMW to save them money. This car has low miles and the entire engine needs to be replaced?? I am beyond upset at this point. So, as of right now I have been without my car for a month. Finally after I get all the information from the warranty company and the new service center in Lincoln I find out I still have to pay $1000.00 out of my own pocket. I did contact the used car manager at Village Pointe. I explained everything the guy and in return got a I'm so sorry but at least the extended warranty we sold you is covering most of the repairs. ARE YOU KIDDING ME. I was so upset that it brought me to tears. I am beyond upset and I can't believe that he wouldn't even consider taking care of this repair invoice. They were so nice selling the car and then not even 4 months later I am going to be out of $1100 on a car that they can't repair in-house at there facility and they are un willing to help me take care of this issue. I asked to speak with someone else I was told there was no one else that could help me. I was told I could trade my car in for a little above value. Really? That is your fix to this situation. I will never in my life work with you to buy another car you have lost any trust I have. Normally I'm an easy going person I don't like to gossip because I to own a business and I know how important keeping customers happy but wow!!! Forget this car dealership. I will be going to every blog, every review site, the BBB, and I will bad mouth this facility until I'm blue in the face. I know my disgust of what has happened has reached at least 20 people so far and I will not stop because they to deserve to lose some money now. So again. Thanks Toyota Village Pointe I just stopped you from gaining a few new customers. I hope you sleep well at night knowing that you are full of crap. Its ok....it will bite you in the butt one day!!!! More