Village Pointe Toyota

Exceeded my car-buying expectations My husband is currently deployed overseas, so I was very uneasy knowing I would be purchasing a vehicle alone. My son is a little over a year old, and My husband is currently deployed overseas, so I was very uneasy knowing I would be purchasing a vehicle alone. My son is a little over a year old, and he needed to come with me to the dealership, which could have turned into a negative experience for us, as buying a vehicle takes time. I met with Justin, who showed us around the dealership and pointed out the play area for children should we ever need to take a break throughout the process. Justin was very good with my son, taking extra time to pay attention to him, ask about his needs, and make sure he was also taken care of throughout the car-buying process. Any parent knows how invaluable this is, and I appreciated him focusing on my needs as well as my son's. I went into the dealership with an idea of what I wanted to purchase, so Justin wasted no time in answering all of my questions about the Rav4, how it handles, what makes it a great car, etc. I'm uncomfortable in situations where a sales person disregards my personal desires for their own agenda, but Justin was the exact opposite. He truly listened to the things I wanted in a vehicle, without trying to persuade me otherwise. I wanted FWD, and he easily could have given me a number of lines about why AWD is better, but he didn't. If there was something I was unsure about, he answered me thoroughly so I didn't walk away confused about what I was getting. He was quickly able to pick out a vehicle that met my needs and take me on a test drive. The vehicle itself was exactly what I was looking for, and I felt completely at ease behind the wheel. Justin assisted me in tightening the car seat when I couldn't pull the straps tight enough (something I normally have my husband take care of). My son was very comfortable in his presence throughout this process. After the test drive, we discussed pricing. He gave me a detailed description of where the cost was coming from, went over my options, and made sure I had everything I needed to take back to my husband prior to making a final decision. I came back on day 2 after having spoken with my husband, who was impressed with the honesty and deal we were getting. He already has a Toyota, and has never had a negative experience, but I know he was concerned about me having to purchase a vehicle with him halfway around the world. Justin offered us financing through Toyota and walked me through what I would need to bring based on our family's unique circumstances. We qualified for a military discount as well, which added to the positive experience. At one point, my son was getting antsy and one of the women who worked there came over and talked with him/made silly faces to make him smile. He didn't want her to leave. It was so refreshing to see the staff go above and beyond. Our situation made the process lengthier than it typically would have been, to no fault of Toyota's. Even so, the staff was efficient, friendly, and thorough in making sure our needs were met. In the financing office, I had questions about a warranty package and asked if I could contact my uncle (also in the car business) to ask his opinion. They spoke with him, encouraged him to advise me, and helped me through the necessary paperwork. When it was time to get into my vehicle, the dealership was closing (I came in late afternoon). Justin stayed an extra 40 minutes to walk through the blue tooth, help me set up the voice settings, go through each feature, and so on. I am sure he wanted to get back to his family, but he put my needs first, when he easily could have gone home. I would highly recommend Justin and toyota village pointe based on their quality customer service. Toyota is a great company, and this dealership had a great staff. This situation could have been a much different experience for our family. I am so grateful for the way we were treated, the quality of the vehicle, and the quality of the employees. I'm very satisfied! More

Best Car Buying Experience Ever I was just coming in for service on my 2009 Camry, but wanted to talk to a salesman to see what my car was worth. Jose Lopez was such great help, he I was just coming in for service on my 2009 Camry, but wanted to talk to a salesman to see what my car was worth. Jose Lopez was such great help, he was professional, polite and really knew what he was talking about! Before we knew it he had found us a car and answered every question we had. It was the BEST car buying experience we have Ever had! We have bought all our cars from Village Pointe Toyota since 2007. Love the Service dept. everyone seems like they really want to help. We also had a great experience with Bob Menicucci, easy to work with and very professional. Again, Jose Lopez was an exceptional salesperson. Great Job!!!!! More

Excellent experience. Justin was awesome. The process was quick, the people were friendly. If you shopping for car, you're are in the right hands. experience. Justin was awesome. The process was quick, the people were friendly. If you shopping for car, you're are in the right hands. More

Great Service We just purchased a Toyota Highlander and had a great experience at Village Pointe Toyota. Justin and Greg were both very helpful, courteous and resp We just purchased a Toyota Highlander and had a great experience at Village Pointe Toyota. Justin and Greg were both very helpful, courteous and respectful! I would recommend working with them to everyone. More

Best Experience Ever!! This is a place that will work for you! They met all expectations! Great service! They care about you! We ended up getting a great car and had a ver This is a place that will work for you! They met all expectations! Great service! They care about you! We ended up getting a great car and had a very positive experience! Thank you! More

Great buying experience If anyone is looking for a new or use car go see a great sales consultant at Village Pointe Toyota Lamar Fuller. He was about to find the right vehic If anyone is looking for a new or use car go see a great sales consultant at Village Pointe Toyota Lamar Fuller. He was about to find the right vehicle for me and my family. Village Pointe really found a great guy Lamar Fuller. Thanks for all your help. More

Jose made everything efficient and exceeded our expectations We traded our Prius for a 2016 Camry Hybrid. Our overall experience was great! We got what we wanted for our trade in and more! Jose really took care We traded our Prius for a 2016 Camry Hybrid. Our overall experience was great! We got what we wanted for our trade in and more! Jose really took care of us and made our time at Toyota worth while! More

Fabulous Customer Service The best customer service! This is my 3rd car buying experience with them, and every time has been great, but this one was exceptional! Brent and VJ The best customer service! This is my 3rd car buying experience with them, and every time has been great, but this one was exceptional! Brent and VJ in sales were incredibly friendly and welcoming. Dusty in finance was efficient and helpful. I can honestly say that I enjoyed my car buying experience! More

Don Blazek is the BEST! I am not sure where Village Point Toyota is ranked nationally, but if I was to do the ranking, they would be #1 hands down. Their sales staff is very I am not sure where Village Point Toyota is ranked nationally, but if I was to do the ranking, they would be #1 hands down. Their sales staff is very friendly and gives the impression that I am their #1 priority, even though I know I am not. But the main reason I am writing this review is to praise their service team, especially Don Blazek, one of their Service Consultants. It has been 9 years since I bought my 2007 Prius. Don has never failed to be able to get my vehicle in for service the same day I call. The service technicians are very detailed and have always been able to diagnose and correct any issues that I have (my Prius, too)! I would definitely recommend this dealership to anyone looking for a fantastic service team. More

Birthday Surprise Success Justin D'Angelo and Greg Beethe provided excellent service and support in helping me to surprise my wife with her new Sienna for her 40th birthday. Th Justin D'Angelo and Greg Beethe provided excellent service and support in helping me to surprise my wife with her new Sienna for her 40th birthday. They worked with me to handle the trade-in, financing, and other paperwork over the phone and via email so that my wife could quickly begin enjoying her new van without spending a lot of time inside the dealership. They even arranged to have a big red bow placed on the van, which was also parked inside a garage for the big unveiling. My wife's reaction was priceless as Greg video recorded the event for us. This is hands down the best experience I've had in purchasing a vehicle. So I give Village Point Toyota, Justin and Greg all two thumbs up and five stars for their professionalism and no pressure sales approach. More