Village Pointe Toyota

Purchasing a car from Hawaii while my daughter attends school there was "different" but Donny's assistance made it so pleasant and me at ease. school there was "different" but Donny's assistance made it so pleasant and me at ease. More

In 2018, my father purchased a new Toyota Camry from Village Pointe. A couple of months later, I purchased a new Camry from Village Pointe. Several months after me, my sister purchased a Toyota Corolla Village Pointe. A couple of months later, I purchased a new Camry from Village Pointe. Several months after me, my sister purchased a Toyota Corolla from Village Pointe. We all used the same sales consultant, and we all enjoyed an excellent car buying experience and great pricing/financing options. We also continue to receive excellent service from the Service Department for our vehicles. Since our experience was so positive the first time my wife and I went in to purchase a new vehicle from Village Pointe again, but this time we did not have the best experience. Our sales consultant was no longer there, and we both thought that maybe that was why our initial experience had been so good. We left the dealership, and later that day, I emailed Village Pointe Toyota about the experience we had. Within minutes after contacting them, Adam Westover, the General Sales Manager contacted me. He listened to me as I recounted what had happened, and he explained how he would make things better for us. He explained that whether or not we buy a vehicle from them, he wanted to make sure we had the best experience possible. My wife and I decided to come back into Village Pointe. Adam, and our sales consultant, Donny, made sure that our experience was easily the best I've ever had at a car dealership. They provided amazing customer service. They were honest, transparent, friendly, answered all of our questions, anticipated and addressed any concerns we might have, explained the features of the vehicles we were interested in (ultimately my wife decided she wanted the RAV4), offered the best possible price and financing options, and also let us take the vehicle home and drive it for a day (minimum) before we finalized our decision. There was no pressure to buy. These guys were serious about making sure our experience was better and our vehicle purchase was exactly what we wanted. What meant a lot to me is that I wanted my wife to enjoy the same experience I had in 2018 buying my Camry from Village Pointe, and she definitely did. She was able to feel good about her purchase, get exactly what she wanted, get her questions answered, and have the time to make her decision. Another thing that Village Pointe did that was outstanding is that they made everything as convenient as possible for us so that we weren't sitting around the dealership for hours waiting. We both work and have three children at home, so this last one was important to us. For my family's vehicle needs, Village Pointe Toyota is our first and only stop. More

Rusty was amazing to work with. He is very knowledgeable about all of the vehicles and takes care of all your needs! He is not pushy when it comes to making a decision and you can tell he loves what he doe about all of the vehicles and takes care of all your needs! He is not pushy when it comes to making a decision and you can tell he loves what he does. I will be back to get another vehicle from Rusty, Adam and the rest of the staff at Village Pointe Toyota! I would give them more than 5 stars if I could! More

I came to village pointe Toyota almost a year ago looking at 4runners. It just didn’t work out at the time. But i came back and Adam made sure i was going to walk away with the right car this time around no at 4runners. It just didn’t work out at the time. But i came back and Adam made sure i was going to walk away with the right car this time around no matter what it took. Finance department was incredibly easy and smooth. Rusty did an awesome job explaining everything in the vehicle and keeping the sale moving smooth. I have never had such an all around good experience at a car dealership anywhere else. More

He was pleasant to work with. Knowledgeable. He helped work a fair deal on a new Tacoma. I wish it didn't take so long to complete the deal. work a fair deal on a new Tacoma. I wish it didn't take so long to complete the deal. More

After being ignored at the dealership close to my home, I drove out to Village Point to get my wife a new lease on a 2021 RAV4 XLE Premium Hybrid. Joel was very attentive and knows the vehicle he was sell drove out to Village Point to get my wife a new lease on a 2021 RAV4 XLE Premium Hybrid. Joel was very attentive and knows the vehicle he was selling well. He and the rest of the staff really impressed me with how they addressed the needs of the customer when compared to the other dealerships I have bought our 2 previous RAV4s from in the area. If you want a Toyota vehicle, Village Point is the place to go! More

I’m new to this adulting thing and he was very patient with me and answered all my questions. We even got some good laughs in with me and answered all my questions. We even got some good laughs in More

We had waited 6+ months for our Rav4 Hybrid from Village Pointe. Once Rusty Russell was assigned to our order, our new car arrived in about 4 weeks. He is professional and knowledgeable. Rusty carefully Pointe. Once Rusty Russell was assigned to our order, our new car arrived in about 4 weeks. He is professional and knowledgeable. Rusty carefully explained the new features of our new vehicle. He returns phone calls and text messages promptly. We appreciate his help and love our new car. More

Excellent service-- made it so easy to purchase a vehicle! I will definitely return. Rusty was incredibly knowledgable and helpful for every single question. And he showed me how to use every feature vehicle! I will definitely return. Rusty was incredibly knowledgable and helpful for every single question. And he showed me how to use every feature of the vehicle to boot! More