Village Pointe Toyota

Jeff Ennis very personable Jeff Ennis was very patient and allowed us to drive several vehicles before making out choice. He was extremely knowledgeable about the vehicle and ga Jeff Ennis was very patient and allowed us to drive several vehicles before making out choice. He was extremely knowledgeable about the vehicle and gave us insights to better make out decision. Sarah Lopez made the financing easy and informative. I would definitely recommend Village Pointe and especially Jeff. More

Great communication Was patient with me and was willing to communicate with me to work around my schedule. Justin's calm demeanor made me less stressed then I'd normally Was patient with me and was willing to communicate with me to work around my schedule. Justin's calm demeanor made me less stressed then I'd normally be, which made the process go smoothly and easy to understand. More

friendly no pressure buying I was able to get an excellent deal on a recent Toyota Camry purchase. I was contacted by sales rep Justin D'Angelo who stayed with me thru the enti I was able to get an excellent deal on a recent Toyota Camry purchase. I was contacted by sales rep Justin D'Angelo who stayed with me thru the entire process. He was professional and courteous and worked hard to get my business but not to the extreme of being to assertive. He was very knowledgeable about the vehicle and takes the time to show you the car. Financing was easy and Sarah explained all other options available for purchase. I highly recommend this dealership. More

Lease Buyout Justin was easy to work with. Honest and upfront from the start to finish of our lease buyout. He made sure we were happy with our vehicle and made o Justin was easy to work with. Honest and upfront from the start to finish of our lease buyout. He made sure we were happy with our vehicle and made our experience painless. More

First Rate Between Adam, Rusty and Jose, I was treated with respect for my time. They listened to my needs, offered a fair deal and trade in. Rusty completed the Between Adam, Rusty and Jose, I was treated with respect for my time. They listened to my needs, offered a fair deal and trade in. Rusty completed the transaction and the Finance Guys were knowledgeable and professional. I was introduced to the service department and the follow up emails were great. I abhor trying to buy a new vehicle but Village Pointe reduced all the drama to make it almost pleasant. Thanks. More

Rusty and the entire Toyota team I seriously can’t even thank the Toyota team for all they did for me. They went above and beyond to find me the perfect vehicle and I’m proud to say I I seriously can’t even thank the Toyota team for all they did for me. They went above and beyond to find me the perfect vehicle and I’m proud to say I made my first “big girl” purchase! I couldn’t if done it without them! They were extremely kind and they made sure, even though I did not purchase a Toyota vehicle and went with an explorer, that they would get me anything I needed anyway! I would recommend this dealership to anyone and please make sure you contact Rusty! He was great! More

Committed to Customer Service Mike McHenry was great to work with. The service center was closed so he ran to the store and bought a replacement battery for the remote and changed Mike McHenry was great to work with. The service center was closed so he ran to the store and bought a replacement battery for the remote and changed it out himself. He made sure I was able to take the car home so my mechanic could look at it. And was very responsive via text messages. I wish I had the name of the sales manager I dealt with, but he's not listed on their website and he didn't leave his last name in his voicemail. None of the last names sound familiar on here so I don't want to tag someone who is not the right person. But his name was Mike and he was a sales manager. There was a bit of a bumpy situation with him that ended up getting resolved in the end. Turns out he was a newer sales manager and still needs to be trained on the culture that Village Point Toyota values. After speaking with the GM my mind is more at ease. But as far as Mike McHenry goes I want to reiterate he was a great sales guy. I enjoyed working with him. He went out of his way to make the process as smooth as possible. He honored everything he said. If you're going to buy a car here, ask for Mike McHenry. More

Their service is horrible and they dented my new truck!!!!!! I bought a certified truck from them. I drove it home. I live in the country, so it got some mud on the bottom. I returned the next day to drop it off I bought a certified truck from them. I drove it home. I live in the country, so it got some mud on the bottom. I returned the next day to drop it off and have the undercoat done. I received a phone call later that day saying that they had a service technician spend 45 minutes on one tire trying to clean it. They said I needed to have it detailed in their detail shop and it would cost me 55-60 dollars to have it done. I said no way, I will pick it up and clean it myself. When I picked up my truck I could not see where anyone tried to clean any of the tires. It took me 10 minutes at a car wash and 7 bucks to wash the whole thing with no mud remaining. LIARS!!!! I took my truck back to have the undercoat completed and the dented my rear passenger quarter panel and they scraped the bumper and scuffed the wheel. I notice within a week later and called them. I got the run around from the service and financing department. Now they are refusing to fix what their lying service department has done to my new truck. This has left a really bad taste in my mouth and I will not be buying anymore Toyota's EVER AGAIN in the future. These people are complete liars!!!!!!!!!!! More

Definition of Customer Service My situation was an obstacle, to say the least. Brian Walsh not only took the time to find me the truck I needed, but he listened to what I wanted. He My situation was an obstacle, to say the least. Brian Walsh not only took the time to find me the truck I needed, but he listened to what I wanted. He listened to my situation and did not shy away at the obstacle of getting me into the Tundra. The team at Village Pointe Toyota worked hard, and went above and beyond to make this experience a breeze for the customer. If they were ready to pull their hair out at any time, they never let me know. I could not be more impressed with the experience. More

Big Picture Met Justin truly took the time to understand our family needs now and 5-10 years down the road before recommending and evaluating options. We ended up wi Justin truly took the time to understand our family needs now and 5-10 years down the road before recommending and evaluating options. We ended up with a great vehicle and a great financial decision...win-win!! More