Village Toyota

LOVE YOUR CAR OR TRUCK? DO NOT COME HERE FOR SERVICE OR REPAIRS. I came in to Village Toyota for a warranty repair and left with a 4,000 lb paperweight with less than 60,0 DO NOT COME HERE FOR SERVICE OR REPAIRS. I came in to Village Toyota for a warranty repair and left with a 4,000 lb paperweight with less than 60,000 miles on it. After 6 months, I'm still without my truck,. On 10/9/2025, I brought my 2022 Tacoma in for a warranty repair (defective head from the factory). Due to the nature of the repair, the job took a few weeks, but fairly soon, I was back on the road... or so I thought. Less than a week after I got my truck back, I started the truck up and a big puff of white smoke came out the tailpipe. Even with the cold weather, this obviously wasn't normal. I also noticed a squealing sound from under the hood, especially when it was cold out. I had a new job in Charleston, SC that I was starting in a few weeks and needed to be sure that my truck was going to be reliable, so naturally, I scheduled a follow-up appointment with Village Toyota for 11/04/2025. When I arrived, I was greeted by a service advisor and told that, before we took the time to start a service ticket, they would have the technician who did the job come out to speak with me. The technician had me open the hood and he explained that the smoke may have been some loose lubricant leftover from the head installation that got sucked into the intake manifold...no biggie. I was assured repeatedly that everything was alright and that there was nothing to worry about. Finally, I'm on my way to my new job in Charleston, doing about 70 mph up I-95 when the truck suddenly loses power and the transmission shifts down a gear. I managed to make it into Charleston before the truck bucked and downshifted AGAIN. The following day, when I go to merge onto the highway, the truck refused to go over 20mph. I tried everything I could think of that I could do on the side of the interstate (turning the truck off and on, disconnecting the battery for a few minutes, shifting drive to reverse and back again). Nothing helped. I limped my truck to a Toyota dealer in Charleston who, after weeks of diagnostics, finally determined that the issue appeared to be an obstruction in the high pressure fuel system, which was forcing the truck into limp mode. Naturally, a quick call down to Village Toyota to get a repair approval and I should be good to go, right? No. For 6 months now, my truck with NO previous problems has been sitting at this dealership in South Carolina because Village Toyota keeps giving the run-around. If you plan to have your vehicle serviced here, Village has proven that they will not take accountability for an error in their workmanship and, like me, you may be left without a vehicle to drive. My concerns regarding the symptoms that started showing up immediately following my service with them were not taken seriously and now I have no vehicle. More

Recently I took my car in as it was out of balance after my tires were rotated, Leroy Robinson made sure the service department was aware of the issue. really appreciated his professionalism and friendly a my tires were rotated, Leroy Robinson made sure the service department was aware of the issue. really appreciated his professionalism and friendly assistance - great experience! More

LeRoy Robinson, your service advisor who handled our visit to your store is one of the most professional and helpful people I have met at a dealership. He helped us all the way through the service proce visit to your store is one of the most professional and helpful people I have met at a dealership. He helped us all the way through the service process and kept us informed regarding the process.Thanks for taking care of us and we'll see you next time. More

I have been coming to village Toyota for over 20 years and the sales and service department have always been outstanding. This visit on the 7th continues that tradition. My service rep, Louis Delmar, has and the sales and service department have always been outstanding. This visit on the 7th continues that tradition. My service rep, Louis Delmar, has been taking top notch care of me for several years. He is a real credit to the organization. I also had the chance to talk to one of your new sales personnel, Felicia. I believe she will become a real asset to the company. More

The service at Village Toyota is excellent. I have dealt with Scott kitchum for a long time and he is now Manager of Service Center. My new guy is Louis Delmar, who is a terrific young man that I have dealt with Scott kitchum for a long time and he is now Manager of Service Center. My new guy is Louis Delmar, who is a terrific young man that took very good care of me and my car. I would highly recommend Village Toyota. Thank you Scott and Louis for your Help today. More

Never been so pleased to have my car serviced. Ron Rowles and everyone else were so friendly and efficient. Attention to details was outstanding. I loved that the service mechanic texted me a vide Ron Rowles and everyone else were so friendly and efficient. Attention to details was outstanding. I loved that the service mechanic texted me a video while in the waiting room showing me the undercarriage and narrating the nail he found in my tire. So cool! More