Village Volkswagen of Chattanooga

easy dealer to use I brought four cars in the last five years and working with Village was the very easy. No high pressure or sales nonsense questions. In addition they I brought four cars in the last five years and working with Village was the very easy. No high pressure or sales nonsense questions. In addition they were polite and answered all my questions. More

Smitty is the guy to see! I was in a very stressful state when I walked into this dealership after being treated poorly at another Volkswagen dealership. Working with Smitty wa I was in a very stressful state when I walked into this dealership after being treated poorly at another Volkswagen dealership. Working with Smitty was a huge relief for he goes above and beyond for his customers. He is very personable and genuinely believes in his product. The entire process was extremely transparent and I did not feel taken advantage of once. This level of service is rare within the auto industry and I know I will be returning in the future. More

Scott Hile Scott was more than willing to drop what was going on to assist in what I needed. He did a great job assisting me with setting me up for an overnight Scott was more than willing to drop what was going on to assist in what I needed. He did a great job assisting me with setting me up for an overnight test drive with the vehicle. More

Jetta trade-in and new car purchase I had a Jetta TDI diesel and was very concerned about this car considering the current situation with the VW diesels. I went in and spoke with the sal I had a Jetta TDI diesel and was very concerned about this car considering the current situation with the VW diesels. I went in and spoke with the sales manager and salesperson and voiced my concerns. They understood the situation and said they would help me anyway they could. I ended up buying a new Passat 1.8T 2015. They were more than fair on the Jetta trade-in paying off my loan and giving us additional discount off the car that we bought. My wife and I felt very satisfied with how truthful they were with us from the sales manager to the credit manager and the salesperson working with us. VW has proven to us that they are willing to make things right. Was a great experience. Would highly recommend these folks if you are ready for a new or good used auto. More

Great Online Experience I had a great online chat with Gabby Schicker at Village Volkswagen. She was very helpful in finding out answers to my questions and in setting up a M I had a great online chat with Gabby Schicker at Village Volkswagen. She was very helpful in finding out answers to my questions and in setting up a MVP test drive for me. She was very friendly about letting me know what to expect from the dealership when my wife and I come down from Michigan. More

Satisfied VW Customer SL I have bought several cars and SUVs from Village VW over the past 10 years including two at one time this past May. Thomas Smith (Smitty) is the best I have bought several cars and SUVs from Village VW over the past 10 years including two at one time this past May. Thomas Smith (Smitty) is the best car salesperson in Chattanooga. I have never experienced a salesperson that goes more out of his way to satisfy a customer. There are a lot of other cars I like on the market but Smitty is the main reason I go back to Village VW. Also, it is hard to beat the excellent service from the service department. I usually see Max Cockrell when I take my cars in for maintenance or repairs. The service dept is top notch! They take care of their customers. More

Great VW experience and a zero-pressure salesman I was initially nervous about shopping for a new car, but we had a great experience at Village Volkswagen. Our salesperson was Scott Hile. Scott was I was initially nervous about shopping for a new car, but we had a great experience at Village Volkswagen. Our salesperson was Scott Hile. Scott was super helpful, very friendly, and we never felt any of that uncomfortable pressure that car shoppers dread. I highly recommend Village VW. When you arrive, ask for Scott Hile. We love our VW Golf Sportwagon. More

Thank you Scott!!! I got a 2007 VW Eos today and was fortunate enough to have Scott Hile help me pick the perfect car. He promptly answered all of my questions and took I got a 2007 VW Eos today and was fortunate enough to have Scott Hile help me pick the perfect car. He promptly answered all of my questions and took care of all of my concerns. This was the first time I have even been car shopping. I hope every car shopping experience is as wonderful as this one. Thanks again for helping me and my parents!! More

Thank you Scott! You're fantastic. We were greeted immediately by our salesman, Scott Hile, as soon as we drove up. He was so friendly without being pushy, and extremely helpful. We w We were greeted immediately by our salesman, Scott Hile, as soon as we drove up. He was so friendly without being pushy, and extremely helpful. We went in looking for a specific car for my daughter that we has seen online, a 2007 VW EOS, and I have to say it exceeded all expectations - which is extremely difficult to do with this picky bunch! The pictures online did not do it justice. Scott Hile turned a less than ideal shopping situation into the easiest, most pleasant vehicle purchase I've ever made. We will be in the market for another car in the next six months, and he will be my first and last call! More

Car buying experience Scott Hile was the salesperson. Scott handled the whole transaction in a very professional manner. He let me test several cars, never trying to push Scott Hile was the salesperson. Scott handled the whole transaction in a very professional manner. He let me test several cars, never trying to push me into any particular one but answering all my questions to the best of his ability. The finance gentleman, sorry I don't recall his name, was very through explaining the different options available to me. Again, very professional and easy to talk with. The showroom area is very appealing and neatly decorated. If there is a complaint it would be that the management doesn't appear, to me, to think very highly of their own brand when it comes to a trade value. It seems that every trade is considered average book value regardless of very clean and low mileage. Again, this is just my perspective. Haven't used the service department for this car but have for the one I just traded and have found the staff to be very personable and easy to deal with, even though their job is to get you to spend money in the service area. Never a problem with the quality of service repairs. More