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Vision Buick GMC
Rochester, NY
908 Reviews
Thank you for making your way to Vision Buick GMC, your certified Buick, GMC dealer serving drivers throughout Rochester and the surrounding areas. At our dealership, you’ll find a solid selection of new Buick, GMC for sale, as well as a carefully inspected lineup of pre-owned vehicles. We also have a well-connected finance center run by a qualified team of finance experts, who can help you get the right loan or lease in a quick, easy, and transparent manner.
Our commitment to our customers continues well beyond the date of purchase. We also have a professional team of Buick, GMC technicians on hand with the skills and equipment to handle all manner of maintenance and repairs, as well as a full stock of authentic parts. Make your way to Vision Buick GMC in Rochester today for quality vehicles, a friendly team, and professional service at every step of the way.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 908 reviews
May 08, 2025
I have been dealing with this dealership for 33 years, dating back to Hastings. Thru all the iterations, sales and service has gone downhill. Fast forward to 2025. I recently had the car in for oil cha dating back to Hastings. Thru all the iterations, sales and service has gone downhill. Fast forward to 2025. I recently had the car in for oil change. I was upselled a fuel injector cleaning for $225. I refused and on my service bill, it is noted 'customer refused injector cleaning'. Why? Not a GM service requirement. My most recent visit involved a Turbo replacement covered under GM recall. Also technician noticed that lower control arm needed to be replaced-$700+. However, I had an extended warranty which covered repair & alignment. However, on the bill it was noted "customer complained of front-end vibration". I made no such complaint, never had a front end vibration, no pulling, nothing indicating a steering problem. One has to wonder, do I really get oil changes, new oil filter, and lubrication? Surely the 28 multi-point inspection is in question. I had snow tires installed, and the summer tires were never marked as to their location for rotation in the Spring. Why? I supposedly had the cabin filter replaced, but the glove box damper arm was left hanging. Why? Bottom line, upselling, poor service, questionable practices. This complaint will supposedly be forwarded to General Manger for review to improve Customer Service. In all these reviews, there appears to be no response regarding the corrections made to improve customer experience. Finally, taking a survey thru a messaging app. Whose stupid $#$^^% idea was that? More
by rogobo300
Employees Worked With
Kathleen Roach-Service
May 07, 2025
Very friendly and let me know what was going to be done to my car. The car was delivered on time and he also noticed that I needed an inspection and took care of it for me. to my car. The car was delivered on time and he also noticed that I needed an inspection and took care of it for me. More
by joealongi82
Employees Worked With
Luis Castro
May 05, 2025
Service was for a tire pressure monitor covered on warranty had to get done because my wife was taking SUV on a trip. Great and quick. warranty had to get done because my wife was taking SUV on a trip. Great and quick. More
by pmonahan1
Verified CustomerEmployees Worked With
Do not recall name young black woman.
