Vision Buick GMC
Rochester, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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It was efficient and fast. I was aware of what they would be doing prior to the work being done. They are friendly, and continue to check back updating in the progress (I waite I was aware of what they would be doing prior to the work being done. They are friendly, and continue to check back updating in the progress (I waited while service was being done). More
I went there for NYS inspection and they made emission inspection instead, I also asked for oil change and tire rotation, and prices were higher than other places and I also had to come back later because inspection instead, I also asked for oil change and tire rotation, and prices were higher than other places and I also had to come back later because they forgot to put the key for my tires back in my car. That being said I had to go to another place for the NYS inspection, because I didn't feel happy to go back again to make it there. More
2 Car still has all of its problems. Dealership can not get the parts or even a reasonable promise of parts to fix the two seat related problems. The Apple Car Play issue is undiagnosed Dealership can not get the parts or even a reasonable promise of parts to fix the two seat related problems. The Apple Car Play issue is undiagnosed and continues. On the positive side, the service department employees are friendly and trying to do their best job. More
The same dealership replaced our 'turbo' less than one month ago. The same issue occurred again with the message reading ' decreased power to the engine' so we brought the car back. It may be a bulletin f month ago. The same issue occurred again with the message reading ' decreased power to the engine' so we brought the car back. It may be a bulletin from GMC issue or it could cost us $1000+ when we just paid $4500. Getting a straight answer from this place is impossible. Also, the first time I brought my car there to be fixed and it was a turbo issue, I asked specifically 'how much is this going to cost'...and I was told '$4,000.' When we picked up the car, our bill was $4,500. It's shady to tell a customer one amount and then charge $500 more. What do you think I want to know when I ask 'how much will this cost?' As you provided a random amount that means nothing to anyone. What if I could not afford the additional $500???? You'd keep my car? Shady...it's the best word to describe your actions. More




