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Vision Buick GMC - Service Center

Rochester, NY

4.0
677 Reviews

677 Reviews of Vision Buick GMC - Service Center

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June 11, 2025

It was an easy in and out oil change. Everyone I had to deal with was great. More

by hewpak1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2025 -

Vision Buick GMC responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

June 09, 2025

Mechanic broke my oil cap made me pay for it and I had to wait 3 hours for them to do a basic tire rotation/oil change. Then charged me $180 for everything never going back here. Anyone who reads this please More

by Eggs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t remember and don’t care to
Jun 11, 2025 -

Vision Buick GMC responded

"Eggs" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRG@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 09, 2025

Was looking for a replacement car. I had dealt with Jacob last year and like him so I asked for him again. He's very knowledgeable. More

by mrsaimeephalen
Recommend Dealer
Yes
Employees Worked With
Jacob Blackburn
Jun 11, 2025 -

Vision Buick GMC responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

June 08, 2025

On my used car I bought there were 5 rust spots that needed attention, first they refused to do the repairs the way there own body shop recommended to do it the right way and said they would do it a way More

by garypsr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom C.
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Chimera
Jun 11, 2025 -

Vision Buick GMC responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRG@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 08, 2025

No not know how to schedule appointments, service is not their number one and should not sell paint sealant or under coating. When bringing back for under coating they don’t even cover or touch up rust on f More

by mikemeyer1260
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Hutt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2025 -

Vision Buick GMC responded

Mike. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

June 07, 2025

Worst customer service ever terrible phone service and never return calls when you leave a voicemail and your number More

by Robbindick1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mirna amer
Jun 11, 2025 -

Vision Buick GMC responded

Thank you for bringing this to our attention, Robbin. We are always looking for ways to better our service and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

June 07, 2025

Came in for inspection. Also, Detailing associates did a great job. Clean waiting room with tv and free coffee ☕️, tea 🍵, and vending machines. More

by Sparkles
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2025 -

Vision Buick GMC responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

June 06, 2025

They know No they treated me poorly. That i was stupid They treated me poorly. Insulted my intelligence and diagnosed what was wrong with my car. Said my cr was worth 500 dollars when 2 More

by RAYMOL
Recommend Dealer
No
Employees Worked With
Service and sales manger. Worst experience ever.will not recomend to anyone
Jun 11, 2025 -

Vision Buick GMC responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRG@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 05, 2025

They are great always welcome me by name even when I just stop in Great service with Ray and Luis More

by robin517
Recommend Dealer
Yes
Employees Worked With
Ray
Jun 11, 2025 -

Vision Buick GMC responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

June 04, 2025

All work was done as planned. I was informed how long it would take. It was a little longer but I was updated by the service manager. No problem. More

by elongoba02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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