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Vision Buick GMC - Service Center

Rochester, NY

4.0
714 Reviews

714 Reviews of Vision Buick GMC - Service Center

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July 27, 2025

The greater was super A+, very energetic. Some knowledge. Building nice and clean. Better if customer wrote up needs it kept jumping beyond what I said so I had to reel it in few times and More

by percevaultmark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : No idea how to rate Nick since I never saw or met.
July 25, 2025

Vision Buick GMC is the only place I trust my vehicle to get serviced. It is amazing that I have a Chevy Truck and still Buick GMC can handle all of my vehicles service! I love that because I don’t own a GM More

by barnestom85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy C-L.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle P.
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 25, 2025

The service department is horrible. Got charged for use of gloves. Left several messages and no one ever returned my call. My next car purchase will be at a different dealership. More

by deltashore75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick S.
1.0
This rating includes all reviews, with more weight given to recent reviews.
July 23, 2025

They told my wife she needed a lug nut on her wheel which she did wanted to charge her 80 bucks and then said no it's covered looking at the car none of them were change More

by muth756
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick S.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2025 -

Vision Buick GMC responded

"Muth756" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRG@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

July 22, 2025

I truly liked my advisor. I did not like that you charge a high fee just to tell me what’s wrong with my car, then don’t deduct the cost on the bill if I get it fixed. More

by cgrana
Recommend Dealer
Yes
Employees Worked With
The woman who helped me. I don’t know her name
Jul 22, 2025 -

Vision Buick GMC responded

We appreciate your feedback and are eager to better your return experience.

July 21, 2025

The service work done is done well, but the communications with service are horrible. Literally the only way that I can determine status of an issue is to go in person. Service never answers th More

by Wgrif
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank
Jul 22, 2025 -

Vision Buick GMC responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRG@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

July 20, 2025

Every time we come in it is a new staff. A flat tire took over a week to get taken care of. Never answer phones. We got gm involved and wouldn’t answer gms calls either. More

by SJWARTHIG7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick S.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2025 -

Vision Buick GMC responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRG@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

July 19, 2025

Was very attentive to needs of my car when necessary, especially without a scheduled appointment More

by DIANE6644
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2025 -

Vision Buick GMC responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

July 18, 2025

This review seems to be about service. I responded to a service review about a month ago. More

by nlurie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick S.
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2025 -

Vision Buick GMC responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRG@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

July 15, 2025

Great service. Everything from sales to service was impeccable. Would recommend to everyone. Job well done More

by rfusty1210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy C-L.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle P.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jake Blackburn. Phil smith
Jul 16, 2025 -

Vision Buick GMC responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

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