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390 Reviews of Vision Buick GMC - Service Center
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Verified Customer
Helpful May 12, 2024
I have been taking my 2018 GMC Yukon Denali back to this location since I bought it from here. Within one year of having the truck I was told I need a new transmission. It was covered by warranty, okay grea location since I bought it from here. Within one year of having the truck I was told I need a new transmission. It was covered by warranty, okay great. They had my truck for 2 months. The refurbished transmission they put in made my truck worst. I took it back and they advised we needed a tune up and an oil hose replaced. $1300 later out of pocket that was still not the problem. Keep in mind we took the truck back atleast 3-4 times after the refurbished transmission was put in. I since moved to NC and took my vehicle to the GMC here, I got an appointment the very next day( at Vision appts are 2 weeks to a month out) and within 5 hours I was advised we had a fuel injector issue, motor Mount and there was a coolant leak( this was all reported to Vision and they said that’s not it). Vision GMC made us come out of pocket when we NEVER needed to. This location is by FAR THE WORST. More
by Mrs. Cowart
May 09, 2024
My appreciation for Vision Buick GMC service department is mainly do to the honesty, professionalism, trustworthiness, and kindness of Kyle Lovejoy. He keeps his word.That means a lot to me. is mainly do to the honesty, professionalism, trustworthiness, and kindness of Kyle Lovejoy. He keeps his word.That means a lot to me. More
by Saadiq El-Amin
Employees Worked With
Kyle Lovejoy
May 09, 2024
They did a great job! I was told it was going to take 1.5 hours because they were busy. Ended up being 35-40 mins. I was told it was going to take 1.5 hours because they were busy. Ended up being 35-40 mins. More
by MARCELLINELEONARDO1016
May 08, 2024
My very 1st appt. was hrrible! I waited fr 2.5 hrs to have mud flaps oinstalled and had to ask for my new car to be turned back to me. The reason it was not ready was was hrrible! I waited fr 2.5 hrs to have mud flaps oinstalled and had to ask for my new car to be turned back to me. The reason it was not ready was they could not determine how to charge this service. It was a no charge to me because it was supposed to be part of the original purchase negotiation. I have no desire to try the service again. More
by dbyron
Employees Worked With
I perfer not to name the person I delt with in the service dept. M salesman was terrific!
May 08, 2024
Very poor communication between employees. No calls as promised about car being ready to pick up. Waited for a call for hours and finally a friend drove me to the dealer. This seems to happen No calls as promised about car being ready to pick up. Waited for a call for hours and finally a friend drove me to the dealer. This seems to happen every time I have work done. More
by Kaisa.lund
Employees Worked With
Don’t remember any names
