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Vision Buick GMC - Service Center

Rochester, NY

4.0
681 Reviews

681 Reviews of Vision Buick GMC - Service Center

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June 14, 2025

I really liked Luis Castro! He felt knowledgeable and Honest! I might have seen Rachel last time and it was pretty straight forward. Very Nice shop and quality work. More

by DARBREW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Castro
June 14, 2025

Worst experience of my life from the sale, to the communication, and to the services that are promised but not given in the end. Raised the price of vehicle while on my way to the dealer with money More

by JPATTISON2004
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Tom C.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Smith
June 13, 2025

Very professional and called me to let me know what I needed done and for my permission. I will go back again. More

by ALYSSASWEET151515
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 13, 2025

Extremely friendly service. Got vehicle right in for service. Easy process from start to finish. More

by RALGIER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 11, 2025

It was an easy in and out oil change. Everyone I had to deal with was great. More

by hewpak1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2025 -

Vision Buick GMC responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

June 09, 2025

Mechanic broke my oil cap made me pay for it and I had to wait 3 hours for them to do a basic tire rotation/oil change. Then charged me $180 for everything never going back here. Anyone who reads this please More

by Eggs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t remember and don’t care to
Jun 11, 2025 -

Vision Buick GMC responded

"Eggs" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRG@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 09, 2025

Was looking for a replacement car. I had dealt with Jacob last year and like him so I asked for him again. He's very knowledgeable. More

by mrsaimeephalen
Recommend Dealer
Yes
Employees Worked With
Jacob Blackburn
Jun 11, 2025 -

Vision Buick GMC responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

June 08, 2025

On my used car I bought there were 5 rust spots that needed attention, first they refused to do the repairs the way there own body shop recommended to do it the right way and said they would do it a way More

by garypsr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom C.
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Chimera
Jun 11, 2025 -

Vision Buick GMC responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRG@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 08, 2025

No not know how to schedule appointments, service is not their number one and should not sell paint sealant or under coating. When bringing back for under coating they don’t even cover or touch up rust on f More

by mikemeyer1260
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Hutt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2025 -

Vision Buick GMC responded

Mike. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

June 07, 2025

Came in for inspection. Also, Detailing associates did a great job. Clean waiting room with tv and free coffee ☕️, tea 🍵, and vending machines. More

by Sparkles
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2025 -

Vision Buick GMC responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

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