Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
651 Reviews of Vision Buick GMC - Service Center
Sort by
November 08, 2024
They need more staff to get things done and better communication when someone calls and sets up appointment and then when you go in the service department half the people have no idea why you're there communication when someone calls and sets up appointment and then when you go in the service department half the people have no idea why you're there. If you stop by like they say for routine service bank on at least a 2 hour wait. Demand them to take your car for a drive after a brake job and if you hear something tell them you're leaving the car till it's fixed and you need a loaner car. After 4 or 5 visits for a brake job lost count after 2. Finally the car is fixed. Do better! You driving a 30K or more priced car. I was outside and a guy was telling the front desk staff why do I hear the sound the car makes and you don't. Do better. Listen to the customers when you buy a car you're getting paid through the purchase of the car. Do better. More
by NYVIRGO14615
Verified Customer
November 04, 2024
I had oil changed and they forgot to put the oil cap on and my engine bay had every where and I had to go back twice in order to get it cleaned up. The front desk team and.fixed me up though. Even had my and my engine bay had every where and I had to go back twice in order to get it cleaned up. The front desk team and.fixed me up though. Even had my car detailed in and out. One thing that really made me mad 😠 was when I bought the car and went home and removed the paper mats and there were no mats. Figured they were in the back but nope 🙅♀️. I called and the guy who sold me the car gave me front mats from an older car which did not fit and was dirty. I was told that if I did not have it in the contract I don't get any. I have never bought a car without a set of mats and this like the 15th car I have financed in my lifetime I ended up paying a $149 for the full set of mats front to cargo bay front Amazon other wise they were going to give me 20% off the front Weather Tech mats which were $249. Never been so disappointed. I guess I expected more since this was one of the better dealerships I have ever bought a car from. More
by rockwellrock
Employees Worked With
Not sure but it is none of these
October 28, 2024
Service is quick and the staff is friendly. Everyone is nice on service side. However, the waiting room and lounge area needs a big upgrade to be competitive. Everyone is nice on service side. However, the waiting room and lounge area needs a big upgrade to be competitive. More
by JC
Employees Worked With
Employee not listed.
October 26, 2024
Booked for our change, tire rotation and then repair electronics related to volume control. I ended up paying $380 for an oil change and tire rotation. The team did not repair the volume control stating electronics related to volume control. I ended up paying $380 for an oil change and tire rotation. The team did not repair the volume control stating it was not covered under standard warranty, despite owning the vehicle for under 1 year. The team then phoned me, attempting an up sell for wheel/tire issue for $1,800 which was not needed as confirmed by a local mechanic. Absolute worst experience. More
by aaronman007
Employees Worked With
October 25, 2024
The personnel in the repair area are very nice to deal with. Although I am still waiting for a new key tag. When I picked up my car there was on,ynone GMC key to give me. I am still waiting for the rep with. Although I am still waiting for a new key tag. When I picked up my car there was on,ynone GMC key to give me. I am still waiting for the replacement. Maybe the reader of this could help me. Thank you. Marie Davias More
by MARIEDAVIAS
Employees Worked With
