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Vision Buick GMC - Service Center

Rochester, NY

4.0
700 Reviews

700 Reviews of Vision Buick GMC - Service Center

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January 28, 2025

Took care of problem and explained procedure. They confirmed warranty coverage and ordered parts. Very helpful More

by Rjgrjg
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Jan 28, 2025 -

Vision Buick GMC responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

January 28, 2025

Reviewed issue with no appointment. Repaired with a follow up appointment. No further issues. Very good with follow ups. More

by bobfile
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Pitts in Sales.
Jan 28, 2025 -

Vision Buick GMC responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

January 27, 2025

Best dealership ever for the purchase of my 2024 GMC CANYON! Top notch service with top notch people!! More

by ron184667pete
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy C-L.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle P.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Knight sales
Jan 28, 2025 -

Vision Buick GMC responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

January 26, 2025

This dealership has been so accommodating and proffesional. Especially Ray and Phil. Thank you. Don Baker More

by donbaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phill and Ray
Jan 28, 2025 -

Vision Buick GMC responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

January 22, 2025

We purchased a new car that has been in their service shop for over 20 days in less than 3 months. There is no communication between the service and sales department and even less with the customer. They More

by curt8
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom C.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis
Jan 23, 2025 -

Vision Buick GMC responded

"Curt8" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRG@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

January 20, 2025

The dealership is great. I would recommend them to family and friends when purchasing their next vehicle. More

by lasunshine1031
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2025 -

Vision Buick GMC responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

January 17, 2025

They are very friendly when they check you in they keep you informed on the status of your truck. More

by jimtryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2025 -

Vision Buick GMC responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

January 17, 2025

Always pleasant and prompt service! I’ve purchased two vehicles from this dealership, partly based on the quality of their service department, but also because their sales staff are ve More

by CDENNISB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2025 -

Vision Buick GMC responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

January 16, 2025

Very friendly and fair dealership. Very nice service and parts departments. Good variety of vehicles account GMC and Buick brands. More

by cvolo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy C-L.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle P.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Pitts
Jan 23, 2025 -

Vision Buick GMC responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

January 15, 2025

Extremely satisfied with Kyle, Ray, Luis and Katherine. Extremely professional . I love bringing my vehicle to vision More

by David LaCross
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KKYLE RAY LUIS KATHERINE
Jan 15, 2025 -

Vision Buick GMC responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

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