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Vision Buick GMC - Service Center

Rochester, NY

4.0
676 Reviews

676 Reviews of Vision Buick GMC - Service Center

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October 15, 2024

The service staff are very helpful and accomodating. I am disappointed the the salesperson who I worked with or someone else has not reached out to me by phone to see how satisfied I am, review my contr More

by Phillisrjackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom C.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle P.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2024 -

Vision Buick GMC responded

Thank you for taking the time to provide us with this feedback.

October 14, 2024

The detailing was perfect. It’s like I have a brand new car! While I did have quite a long wait due to how busy it was the day of my appointment, the dealership did not charge More

by Dawnger7
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis
Oct 23, 2024 -

Vision Buick GMC responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

October 14, 2024

The service advisors are friendly and helpful. The dealership ads say you can drive in with an appointment to get a oil change, but that doesn’t work. More

by JAR.ROBINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2024 -

Vision Buick GMC responded

Thank you for taking the time to provide us with this feedback.

October 14, 2024

Joe and Richard’s did amazing. Helped me with what I was looking for. Everyone should go see these men , they will give you the best customer service !!!!!!!!! More

by liri240
Recommend Dealer
Yes
Employees Worked With
Joe knight. And Richard
October 12, 2024

Maintenance prices use to be reasonable but have gone way up lately. Not sure if I will be coming back in the future. More

by rhoffarth2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
4.0
This rating includes all reviews, with more weight given to recent reviews.
October 10, 2024

Coustomer service was great but just noticed missing align wrech set from glove box that was put there the day before it came in More

by Racing dad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 09, 2024

Service has always been great here, and I’ve been coming here for more than 20 years. Bought two of my last three cars here too. More

by BLACKSHOE
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 08, 2024

Work was completed quickly and service advisor was awesome. Very happy with the overall experience. More

by dabear134
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 07, 2024

The team did an amazing job! Fast and friendly service! Would absolutely recommend to my friends and family! More

by shelbydries18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby, Kyle, Ray, Luis and Kathryn
October 06, 2024

Dennis my sales guy was great, he took care of all my needs . He cared a lot.the company at BOb Johnson really takes care of the customer More

by LOUSPLOW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle P.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis
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