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Vision Buick GMC - Service Center

Rochester, NY

4.0
660 Reviews
Call Service Center (585) 673-7223

660 Reviews of Vision Buick GMC - Service Center

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June 19, 2024

Service Department is great! !!! Great communication and pricing. Would recommend to anyone!!!!! Open till 7pm also Tuesdays and Thursdays More

by DLACROSS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Kyle and Ray
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Jun 20, 2024 -

Vision Buick GMC responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

June 18, 2024

Actual service done on the car is good. Biggest issue is trying to get thru to make an appointment. You can’t!!!!! Some sort of internet phone system that does not work! Won’t return to t More

by tscalzo74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Phil Pitts
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Jun 19, 2024 -

Vision Buick GMC responded

"Tscalzo74" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 17, 2024

Had issues e mailed dealer no response. Received a call from dealer about service, was told it would go to correct person with no response More

by jdrryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick S.
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2024 -

jdrryan responded

Not very happy with service

Jun 19, 2024 -

Vision Buick GMC responded

"Jdrryan" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 17, 2024

Waited way too long. Parts did not arrive when promised. Terrible time getting connected to Service. More

by philnyy7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick S.
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2024 -

Vision Buick GMC responded

"Philnyy7" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 17, 2024

2 1/2 hours for an oil change and inspection after being told 1 hour. More

by paulkhanson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shelby Dries
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Jun 19, 2024 -

Vision Buick GMC responded

Thank you for bringing this to our attention, Paul. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

June 15, 2024

ADRIANNa, our sales person listened to my needs and addressed them all. Let us do A test drive with a similar SUV., THE DEALER ship had a GMC with all the options I wanted. More

by ekirkpatrick
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrianna
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Jun 19, 2024 -

Vision Buick GMC responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

June 14, 2024

Had a good experience as soon as I walked in ray is a true professional in what he does , thank you for everything you did to get our Vehicle ready 👍 More

by CSMRETKAV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Service 👍
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Jun 19, 2024 -

Vision Buick GMC responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

June 13, 2024

Service was excellent and ontime. Leeza K. the Master Tech took the time to explain the repair that was needed. The Service advisors were also very helpful. More

by Sifu Bateman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leeza Kerr and Kyle from service
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Jun 13, 2024 -

Vision Buick GMC responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

June 12, 2024

Outstanding, efficient service on a “customer-waiting” oil change and tire rotation. Kudos to the service department. More

by JLOVE40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 10, 2024

Very professional sales and service staff. I have dealt with this dealer for years and would recommend to anyone. Phil Pitts has been our sales. Person for years and has always provided us wit More

by mchilson1109
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle P.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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