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Vision Buick GMC - Service Center

Rochester, NY

4.0
639 Reviews
Call Service Center (585) 673-7223

639 Reviews of Vision Buick GMC - Service Center

Sort by
April 03, 2025

Friendly, knowledgeable and courteous staff Car was ready when promised and the repair fully explained. More

by jcapitummino12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2025 -

Vision Buick GMC responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

April 02, 2025

I have brought my 2024 Envista back several times and my screen is still flashing. More

by johnsondmarie52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lewis
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Apr 02, 2025 -

Vision Buick GMC responded

Thank you for bringing this to our attention, Marie. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

March 31, 2025

It's was easy. One exception is my hood was unlatched when I picked it up. Good thing I caught it More

by rfdny8
Recommend Dealer
Yes
Employees Worked With
Ray
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Apr 01, 2025 -

Vision Buick GMC responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

March 30, 2025

Oil change Oops nope was inspection Inspection for two cars... first one took longer because they had impromptu mechanics managers meeting More

by LYNNEMS2021
Recommend Dealer
Yes
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Apr 01, 2025 -

Vision Buick GMC responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

March 30, 2025

Great service especially the young lady that checked us in, made us very comfortable for our first visit. More

by Rphill63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure her name
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Apr 01, 2025 -

Vision Buick GMC responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

March 30, 2025

All of the service advisors were great. All very friendly and upbeat. Luis was my direct advisor More

by gcapper164
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis
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Apr 01, 2025 -

Vision Buick GMC responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

March 30, 2025

We were there for 2. 5 hours for an inspection, oil change and tire rotation. Seems like every time we are there for something quick it's always way longer than any other More

by Z28racer2
Recommend Dealer
No
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Apr 01, 2025 -

Vision Buick GMC responded

"Z28racer2" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRG@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

March 29, 2025

Prompt, courteous, professional service. Always a pleasure to bring my truck in for service. Thanks More

by ChrisPro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Pitts, Ray
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Apr 01, 2025 -

Vision Buick GMC responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

March 26, 2025

Great It's greats I'm not happy that you no longer offer a complimentary ride service.. it makes it very inconvenient More

by laurie19
Recommend Dealer
Yes
Employees Worked With
Phil Pitts
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Mar 27, 2025 -

Vision Buick GMC responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

March 26, 2025

I was treated very good and the work done quickly as my time is important More

by cjemmerling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 27, 2025 -

Vision Buick GMC responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

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