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Vision Buick GMC - Service Center

Rochester, NY

4.0
641 Reviews

641 Reviews of Vision Buick GMC - Service Center

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January 19, 2024

Worst service ever, lies, lies, lies. Was even told by a service employee he did not want to progress through the company because he would have to lie. Will never use them and will tell More

by qball1027
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom C.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2024 -

Vision Buick GMC responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

November 11, 2023

I've been a loyal customer for many years. I enthusiastically recommend them to friends and family in the market for a new vehicle. More

by MULLEYJIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Pitts
November 10, 2023

Service was done in the timeframe mentioned. Also took care of a recall issue while car was there. I was satisfied More

by BOBDENHOFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember service advisor, sorry
November 06, 2023

Under new ownership and still going through that and the lack of enough personnel. Appointments for vehicles are not taken on time and take a lot longer to complete. The good thing, and one of the reasons More

by maggielipton1947
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dino
Nov 06, 2023 -

Vision Buick GMC responded

We appreciate your feedback and are eager to better your return experience.

October 29, 2023

Very dependable service department. If you need to leave your car, they will shuttle you right to your home. More

by tmunding1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2023 -

Vision Buick GMC responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

October 29, 2023

The staff are super friendly and helpful. Wonderful experience! I would totally recommend to anyone! More

by Cab1125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 29, 2023

Helpful and polite, interested in keeping car running well, can recommend them with no hesstation More

by Acesapair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle A Lovejoy
Oct 30, 2023 -

Acesapair responded

Kyle Lovejoy and tech installing battery were very helpful!

October 25, 2023

The staff are welcoming, attentive and friendly. All are knowledgeable and provide excellent customer service. Jake has been awesome with ensuring that our questions were answered, service met needs More

by wokegroundsideup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jake, and all staff unable to remember names due to their attention to customers
March 25, 2023

The service department is amazing! Always friendly, quick and knowledgeable - especially Jordan!! Will always bring my GMC here for service. More

by .
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan
May 31, 2022

I bought my GMC Sierra from a tent event that was put on by Vision Nissan. One of the benefits was free oil changes for life. I have always taken my truck to Vision Dodge/RAM & had never had an issue. I too More

by T11485
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Adam J.
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