Back

Vision Buick GMC - Service Center

Rochester, NY

4.0
662 Reviews

662 Reviews of Vision Buick GMC - Service Center

Sort by
July 08, 2021

Fast, easy very professional and knowledgeable. I walked in and left the same day with a new truck. Great experience would highly recommend to anyone More

by ethanhale70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff T., Mike C.
Jul 19, 2021 -

Vision Buick GMC responded

Thank you Ethan. Your business and kind words are truly appreciated. Enjoy your new Sierra! Tim Pearce General Manager

July 02, 2021

Made the appointment and then spent time going there to be told that the recommendation is not to fix the problem because they would need to take off the front of the car. Also I have a recall that no one More

by ishman5354
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dmitriy A.
July 02, 2021

Great service, great attitude, prompt service, ready to help, great environment, paid little, great people. I have no regrets buying my car at this dealer. More

by cortese
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 01, 2021

Having to wait over 2 hours for an oil change when you have an appointment is unacceptable. They put no value on the customers time! More

by KMHFLOOD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick S.
3.0
This rating includes all reviews, with more weight given to recent reviews.
June 29, 2021

Been having very good service with the Service Department. They’re done very well taking care of my vehicle More

by LLOYDBUNN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary O.
June 28, 2021

Service was fine. I had a loaner car to use so the service department could take more time to fix my car. More

by carolhet1943
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick S.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary O.
June 27, 2021

The first time I brought my car in for a computer update for the rear differential and paid for new mats to be installed,they didn't even bother to vacuum the carpets first. I was a little disappointed with More

by CLWITNER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick S.
3.0
This rating includes all reviews, with more weight given to recent reviews.
June 24, 2021

Very good about fitting me in quickly and did a great, thorough job. 1 More

by LINDA.HEBERGER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 22, 2021

They were able to meet my needs in a timely fashion More

by miccee13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary O.
June 17, 2021

Needed a NYS inspection and fix for a leaky tire. John checked me in and out efficiently. Was told that the stem value was the problem and it was fixed under warrantee. Happy to have everything taken ca More

by ANTHONYT29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John and not sure who it was that told me about the tire
...
39
...