Vision Buick GMC - Service Center

My first contact was with Jerry Harden who took my phone call to schedule my 7,500 checkup. Very friendly and accomodating in arranging the time. When I arrived, Michelle also greeted me warmly with a welc call to schedule my 7,500 checkup. Very friendly and accomodating in arranging the time. When I arrived, Michelle also greeted me warmly with a welcome "High, Jack!" Jerry wrote up the order and Bernie engaged in pleasant conversation while driving me to my daytime destination. Jerry phoned me late in the day to ask if I needed a ride back to the dealership--no. I checked in with the cashier who was very pleasant as I paid the bill. My service charge was less than I had expected, with a couple of discounts applied to reduce my payment by approximately $20. More

Been going to Hastings since Saturn closed and have been very impressed with the service department. They have always been up front and honest about the repairs necessary for the car and have been very fair very impressed with the service department. They have always been up front and honest about the repairs necessary for the car and have been very fair with me on the price - even giving a significant cost reduction on something when it was 4000 miles out of warranty. Also provided a loaner without even my asking once when they had to have the car multiple days due to a part not being available. Quite frankly, while the car has had more issues than I would like, I have been so impressed with the service I have received I will likely buy another GM product from Hastings. More

He explained what possibly could wrong with the car to my understanding and that's what the problem was and of course he was friendly and very professionly. The wait wasn't long either. understanding and that's what the problem was and of course he was friendly and very professionly. The wait wasn't long either. More

Great service got me in quickly and out the same afternoom? Always there when you need excellent servaice. Jim and the rest of the staff are great to work with afternoom? Always there when you need excellent servaice. Jim and the rest of the staff are great to work with More

They provided incredible service and really extended themselves. I needed to get a repair done on my car, and due to an unusual family situation could not get my car to the dealership. They actually ca themselves. I needed to get a repair done on my car, and due to an unusual family situation could not get my car to the dealership. They actually came and picked my car up, repaired it, and delivered it back to me. They had ordered a time-sensitive part and instead of returning the part when I could not get down there, they decided to handle the situation this way. In all the years I have driven I have never had a dealership do this. I was most appreciative. More

Jim was very friendly and helpful both in receiving an oil change and when my terrain had a faulty battery. The customer service experience was excellent, comfortable and friendly. oil change and when my terrain had a faulty battery. The customer service experience was excellent, comfortable and friendly. More

I took the car in for passenger airbag Warranty work and NYS inspection. It was covered by airbag recall and fast turn around for inspection NYS inspection. It was covered by airbag recall and fast turn around for inspection More

My expierence with the dealership has been epic from the day I bought my vehicle from Carl in 2009 I enjoy every phone call and visit. It is always a pleasure! Keep up the satisfaction to your clients. day I bought my vehicle from Carl in 2009 I enjoy every phone call and visit. It is always a pleasure! Keep up the satisfaction to your clients. More

Always a great experience. All parts of the car are checked and any problems are discussed and repaired. All work is explained very clearly, and my options are discussed. Vehicle runs great even after checked and any problems are discussed and repaired. All work is explained very clearly, and my options are discussed. Vehicle runs great even after 8 years and 132000 miles. More

Absolutely love the service I always receive at Bob Hastings. Have never felt like I'm being talked down to or taken advantage of and that is extrememly important to me... Thanks!! Hastings. Have never felt like I'm being talked down to or taken advantage of and that is extrememly important to me... Thanks!! More