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Vision Buick GMC - Service Center

Rochester, NY

4.0
652 Reviews

652 Reviews of Vision Buick GMC - Service Center

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August 29, 2012

Everyone smiled and was courteous. They kept me informed as to how long it will take and what corrections were needed. They offered drinks and had a t.v. available. More

by Soleksyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Harden
August 28, 2012

I was signed in and elected to wait for a routine service and tire rotation. I also asked to check a rattle and noise, probably part of the exhaust system. All was done in an hour and a half while I read m More

by olivergl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Pilosi
August 28, 2012

On time, courteous, and excellent work. Pleasant waiting area, coffee and newspaper a nice perk. was offered courtesy van delivery drop off - (not needed). I visited the show room and was able to inspect More

by Tom Kearney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Pilosi
August 27, 2012

the complete experience has been great. I bought a great vehicle and saved big dollars in the process. My first service visit was equally as satisfying More

by heaphy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dmitriy A.
August 23, 2012

What started out as a routine inspection, ended up with me coming back the next day with a dead starter, an unfortunate coincidence. However, Jerry got the car in there, and back to me the next afternoon, More

by Tom LaChiusa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Harden
August 22, 2012

Many thanks to Michelle and Jerry in the Hastings service dept., they helped to make the servicing of my Buick Enclave a pleasant experience.. Michelle was extremely cordial and informative. Jerry as alwa More

by Mdschluet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Harden, Michelle Arango
August 21, 2012

Jim is always very personable and very knowledgeable. I enjoy working with him. I never feel "pressured" to sign up for service or parts. Issues are presented honestly and professionally. R+ to Jim! More

by d_stone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Pilosi, Jim Pilosi
August 14, 2012

I had an appoointmnent and was taken on time and the work was done within the normal parameters. The waiting room had comfortable seating and coffee and reading matter were there if wanted. I found everybo More

by hrspector
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Pilosi, Jerry Harden
August 14, 2012

Very quick service, accommodating to my needs for when I could pickup the vehicle, didn't feel like I was being oversold more than I needed, and accurate records are kept so as to recommend maintenance serv More

by wingamye
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Pilosi
August 09, 2012

I vowed to never buy from a dealer again but my experience with Bob Hastings has been such a pleasure all the way around, my mind has been changed. I will be a "lifer" with Hastings for all my aut More

by 1777carol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dmitriy A., Jim Pilosi, Jerry Harden, Tim P., Michelle Arango
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