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Vision Chrysler Dodge Jeep Ram
Rochester, NY
1,297 Reviews
Vision Chrysler Dodge Jeep Ram of Penfield is part of one of the largest Automotive Groups in Western N.Y. We provide the residents of Rochester, NY and surrounding areas with up to date inventories of new and pre-owned Chrysler, Dodge, Jeep and Ram vehicles. But that isn’t all you’ll find! Our responsive staff can help you with financial matters, service your car, order OEM auto parts and more! We have the knowledge and experience to ensure you quality service. Come visit us today at 920 Panorama Trail S in Rochester, NY or call us at (585)385-5700.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,297 reviews
August 12, 2025
Everyone in this dealership that I interacted with was great, especially my advisor Louis. He made me feel welcome. I've had a few phone conversations with him also. He always takes a moment out of his bu great, especially my advisor Louis. He made me feel welcome. I've had a few phone conversations with him also. He always takes a moment out of his busy schedule to answer my questions. Unfortunately I needed a used 2500 equipped a particular way within a certain time frame and Vision didn't have one. Retiring from the auto business I knew of Visions excellent reputation and rather would have purchased there. Ended up at another Dodge dealer. Had an awful experience and will never go back. As soon as walked into vision I felt at home. Even though I live on the west side of town I will be getting all my service work done at Vision and will be working with Louis.. More
by Johnlanz
Verified Customer
August 07, 2025
Everyone is always so kind and helpful, made it my go to spot after having a reoccurring medical problem while there, and being cared for so quickly to get me on my way. Prices are reasonable, and I feel mo spot after having a reoccurring medical problem while there, and being cared for so quickly to get me on my way. Prices are reasonable, and I feel more comfortable keeping my vehicles serviced with those that are experienced with the types I own. More
by Mdarling
Employees Worked With
Louis
August 07, 2025
Luis was great! I tried to pick my car at 550..Luis had left my keys no one was at the desk? So after standing 10 minutes I went to the sales floor, asked a guy( Jo I tried to pick my car at 550..Luis had left my keys no one was at the desk? So after standing 10 minutes I went to the sales floor, asked a guy( Josue). Told him I’ve been waiting at the servicr desk ? He SAYS to me I don’t know if they are here??? You are just going to have to wait??? I’ve been in cs management all my life and NEVER blow off someone like that. He didn’t even bother to call over the loudspeaker nothing for me to get help! I’ll be going to my friends dealership Victor Jeep since my family has 3jeeps and I have a Chrysler. Luis was great and i did finally get checked out! More
by mkkemt5858
August 06, 2025
Communication needs improvement. My vehicle was serviced, with the exception of intial diagnosis, I was not kept uodared on status of my vehicle. When my vehicle was initially suppos My vehicle was serviced, with the exception of intial diagnosis, I was not kept uodared on status of my vehicle. When my vehicle was initially supposed to be ready, I was not updated at all. I called and my message was not relayed, i showed up only to find that the mechanic working on my car didnt come to work. The followong day, my service consultant didnt come to work and i was again calling the dealership inquiring about my vehicle and being the go between. More
by doocherrn
August 02, 2025
Came back to Vision because of Joe Cicione. And service manager Ron Kyle. I like the new management staff And service manager Ron Kyle. I like the new management staff More
by Flodigio0354
August 02, 2025
This dealership was very reliable and informative. I really appreciated the professionalism that they shown me as a customer. I really appreciated the professionalism that they shown me as a customer. More
by smooth88t
Employees Worked With
August 01, 2025
The service department was knowledgeable, accommodating and courteous. Communication from them to me while my vehicle was serviced was excellent. and courteous. Communication from them to me while my vehicle was serviced was excellent. More
by ccollins12
August 01, 2025
1st time buying at this dealership. It was a great experience. Andrew and the rest of the staff were very helpful and friendly. It was a great experience. Andrew and the rest of the staff were very helpful and friendly. More
by BJCNJJ
July 31, 2025
Found a dealership that takes pride in their customer service. Received VIP treatment from start to finish... service. Received VIP treatment from start to finish... More
by abooth1965
