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Vision Chrysler Dodge Jeep Ram

Rochester, NY

Overview
Employees
Reviews
Vehicles
4.2
1,374 Reviews
Vision Chrysler Dodge Jeep Ram of Penfield is part of one of the largest Automotive Groups in Western N.Y. We provide the residents of Rochester, NY and surrounding areas with up to date inventories of new and pre-owned Chrysler, Dodge, Jeep and Ram vehicles. But that isn’t all you’ll find! Our responsive staff can help you with financial matters, service your car, order OEM auto parts and more! We have the knowledge and experience to ensure you quality service. Come visit us today at 920 Panorama Trail S in Rochester, NY or call us at (585)385-5700.
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920 Panorama Trl S

Rochester, NY

14625

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Showing 1,374 reviews

November 12, 2025

Issue was resolved. I didn't have to wait as long as I had anticipated. Service rep was helpful. More

by SUSBKART
Recommend Dealer
Yes
Employees Worked With
Isk
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November 11, 2025

For the second time, I made an appointment to get a recall taken care of and the service department had me drop my car off only tell me that they need to order the part and call me. I would think they More

by hzenns
Recommend Dealer
No
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Nov 11, 2025 -

Vision Chrysler Dodge Jeep Ram responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRJ@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

November 10, 2025

Poor communication. Never got back to me to fix the rest of the issues. Cruise control still not fixed More

by Deanna DeNoto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis
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Nov 11, 2025 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for bringing this to our attention, Deanna. We are always looking for ways to better our service and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

November 10, 2025

Your service repair center was very helpful in getting my truck back on the road. Your staff was very friendly and kept me updated with the repairs needed. Thank you. More

by michael.williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Dengal
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Kyle
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2025 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

November 09, 2025

In and out in one hour for oil change and tire rotation John Gonzales in service great customer service the service tech name should be in the system thank you I was not given a summary of the service More

by NANO_37_2000
Recommend Dealer
Yes
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Nov 11, 2025 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

November 09, 2025

These guys have great customer service. They are fast, friendly and know what they are doing. Great team led by Ron. More

by jperyea0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Dengal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Kyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2025 -

Vision Chrysler Dodge Jeep Ram responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

November 09, 2025

Nice cozy little dealership that makes the experience easy and is adamant on giving great service. Very accommodating! More

by AMHEMSTREET
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Wallman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2025 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

November 08, 2025

I had a great experience working with Anthony in the service department. He made my experience very simple and stress free! On time delivery when he stated the car would be ready and overall a wonderful More

by Bailey2Three
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Kyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony
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Nov 11, 2025 -

Vision Chrysler Dodge Jeep Ram responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

November 08, 2025

I was able to set up my appointment for the first oil change for my Jeep Compass. Dropped it off early in the morning and received a call to pick it up a little before the time for my original appointme More

by kathybt
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Dengal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Kyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2025 -

Vision Chrysler Dodge Jeep Ram responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

November 08, 2025

Everything went fine brought it in for an inspection. They passed it and I left. More

by pfulk210
Recommend Dealer
Yes
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Nov 11, 2025 -

Vision Chrysler Dodge Jeep Ram responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

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