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Vision Chrysler Dodge Jeep Ram

Rochester, NY

Overview
Employees
Reviews
Vehicles
4.3
1,723 Reviews
Vision Chrysler Dodge Jeep Ram of Penfield is part of one of the largest Automotive Groups in Western N.Y. We provide the residents of Rochester, NY and surrounding areas with up to date inventories of new and pre-owned Chrysler, Dodge, Jeep and Ram vehicles. But that isn’t all you’ll find! Our responsive staff can help you with financial matters, service your car, order OEM auto parts and more! We have the knowledge and experience to ensure you quality service. Come visit us today at 920 Panorama Trail S in Rochester, NY or call us at (585)385-5700.
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920 Panorama Trl S

Rochester, NY

14625

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Showing 1,723 reviews

September 24, 2026

Everything I needed done was completed and I left there feeling like the queen that I am More

by Kprince.911.25
Recommend Dealer
Yes
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Sep 30, 2026 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

September 24, 2026

Oil change and tire rotation. Didn't check tire pressure which was very low. Why?!?! Now scrambling to find compressor as alarms are alerting More

by skatz9999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Castro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2026 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for your feedback. We're sorry to hear about the oversight with your tire pressure. Please email us at socialNYRJ@visionauto.com with your contact details so we can address this directly. We strive for quality and transparency in our services.

September 24, 2026

It was one of the managers in the service department Absolutely no problem! Work was completed as expected. More

by mtbrandow
Recommend Dealer
Yes
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Sep 24, 2026 -

Vision Chrysler Dodge Jeep Ram responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

September 22, 2026

They were very attentive to the issue and did everything in there power to correct it as quick as possible. Ron over communicated which is amazing More

by fanelli44
Recommend Dealer
Yes
Employees Worked With
Ron
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Sep 23, 2026 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

September 20, 2026

The reinstall is the coil spring should have been covered by the warranty since it was a mechanical failure that allowed the spring to physically shift out of its designated mounting pocket. I was charged al More

by barry.f.tierney
Recommend Dealer
No
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Sep 23, 2026 -

Vision Chrysler Dodge Jeep Ram responded

Barry, we apologize for the dissatisfaction with the coil spring reinstall and the cost involved. Your feedback is important to us, and a manager will contact you to address your concerns. We are committed to maintaining quality and transparency in our services.

September 19, 2026

Thorough and timely They communicated when back ordered part came in, set up an appointment within 5 days and estimated the time for service was predicted accurately. More

by mdaug65
Recommend Dealer
Yes
Employees Worked With
Brendan and John
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Sep 23, 2026 -

Vision Chrysler Dodge Jeep Ram responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

September 19, 2026

Efficient and transparent process. No pressure negotiations and top dollar trade-in offer to seal it. More

by marcsterling
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Feliciano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 23, 2026 -

Vision Chrysler Dodge Jeep Ram responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

September 16, 2026

I was early for appointment, they took me early. Gentleman was very friendly and professional, service was done in about an hour and a half, cost was reasonable. More

by bviln80
Recommend Dealer
Yes
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Sep 16, 2026 -

Vision Chrysler Dodge Jeep Ram responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

September 16, 2026

Didn't want to help with the issue. Did a quick wheel alignment. That didn't fix the problem at all. More

by ks130688
Recommend Dealer
No
Employees Worked With
Rob the service manager.
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Sep 16, 2026 -

Vision Chrysler Dodge Jeep Ram responded

Kayla, thank you for sharing your experience. We're sorry the wheel alignment didn't resolve your issue. A manager will be in touch to discuss this further. We strive for transparency and quality in our services.

September 16, 2026

Luis Feliciano was great to work with as well as all the other staff that helped me purchase my vehicle. More

by wendyguts
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Luis Feliciano
4.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 16, 2026 -

Vision Chrysler Dodge Jeep Ram responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

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