Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Vision Chrysler Dodge Jeep Ram
Rochester, NY
1,228 Reviews
Vision Chrysler Dodge Jeep Ram of Penfield is part of one of the largest Automotive Groups in Western N.Y. We provide the residents of Rochester, NY and surrounding areas with up to date inventories of new and pre-owned Chrysler, Dodge, Jeep and Ram vehicles. But that isn’t all you’ll find! Our responsive staff can help you with financial matters, service your car, order OEM auto parts and more! We have the knowledge and experience to ensure you quality service. Come visit us today at 920 Panorama Trail S in Rochester, NY or call us at (585)385-5700.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,228 reviews
March 01, 2024
We came in to look at a used 2020 Sahara listed for sale on your website. After two visits that vehicle was not ready for sale even though it was listed. After much debate we left having signed a lease on o on your website. After two visits that vehicle was not ready for sale even though it was listed. After much debate we left having signed a lease on our Sahara 4xe. More
by lawvman
Employees Worked With
Nick Q.
Verified CustomerFebruary 28, 2024
Delay in getting approval from Chrysler for warranty. Was without a vehicle for a full week and no rental available. Failed to get return calls with updates. No one ever answers the phone, voice mail see Was without a vehicle for a full week and no rental available. Failed to get return calls with updates. No one ever answers the phone, voice mail seems ignored. Someone tried to upsell me on a new vehicle but was poorly prepared and was oblivious to what my vehicle was worth. The guy I spoke with was great, but everything else was sub-standard. More
by douglas.hausner
February 28, 2024
Straight forward in and out It was okay. In and out, straight forward. It was okay, in and out. It was straight forward but wanted other services to inquire about but was busy time In and out, straight forward. It was okay, in and out. It was straight forward but wanted other services to inquire about but was busy time More
by blessedny1
February 28, 2024
Dan is amazing and very positive and friendly. Larry is passive aggressive and talks down to customers. It caused me a lot of anxiety walking in to the service department. This recent experience w Larry is passive aggressive and talks down to customers. It caused me a lot of anxiety walking in to the service department. This recent experience was better than the previous, but I feel strongly that I need to report that previous experience since I wasn't given an opportunity to before now. More
by amanda.kirkebye
Employees Worked With
Larry
February 27, 2024
Larry was very curt bordering rude. I had to call to get any updates on my vehicle. I was told I'd have it on Tuesday and did not end up getting it on Friday. Fortunately Dan stepped in I had to call to get any updates on my vehicle. I was told I'd have it on Tuesday and did not end up getting it on Friday. Fortunately Dan stepped in and provided amazing service. He saved the experience for me personally by taking ownership of the issue and going above and beyond to make up for the poor experience prior. Dan is definitely an asset to the Mopar family. More
by jmallen75
Employees Worked With
Larry
February 24, 2024
Great communication. Made the process smooth and efficient. Excellent service Knowledgeable, high quality and dedicated to providing superior customer service. Made the process smooth and efficient. Excellent service Knowledgeable, high quality and dedicated to providing superior customer service. More
by SCSHORT
Employees Worked With
Larry
