Vision Chrysler Dodge Jeep Ram - Service Center
Rochester, NY
894 Reviews of Vision Chrysler Dodge Jeep Ram - Service Center
So I have been using this service department for many years. I called on a Friday to get my oil changed, tires rotated and I was having an issue with a tire losing air. I spoke to Joe in service and righ years. I called on a Friday to get my oil changed, tires rotated and I was having an issue with a tire losing air. I spoke to Joe in service and right off the bat, he was nice and courteous. I knew we would get along great. I asked for a date to drop off my truck for said services. He said we could make an appointment for a couple weeks out. Then he said well wait a minute, call me Saturday (the next day) and we will see if we can work you in!! So I did and got all my requested items addressed. Found I needed a patch in my tire and of other things he thought I would need going forward. Not pushy, not threatening, not trying to shove unnecessary services on me! I like that!! I definitely will continue my relationship with Joe and the outstanding group he works with!! Nothing but good coming out of that company!!! Oh and they were very careful with my 2021 Dodge Durango! Also everyone I dealt with was kind and courteous!! More
Called and set up an appointment for an oil change. Friendly and easy to do on the call. Actually talked to a real person. Dealership was great and staff was very friendly. Vehicle was done when they s Friendly and easy to do on the call. Actually talked to a real person. Dealership was great and staff was very friendly. Vehicle was done when they said it would be. I'm very happy with my experience at the dealership. More
Friendly, knowledgeable staff who work hard to solve my car problems. I’m grateful that they have fixed their telephone system and facilitated communication. I am happy with the service that I received. car problems. I’m grateful that they have fixed their telephone system and facilitated communication. I am happy with the service that I received. More
I came for an oil change and was 20 minutes early. Was there for over 2 hours. They came back with a bunch of work needed that i did not ask them to look for. I had oil changes for life which they wou Was there for over 2 hours. They came back with a bunch of work needed that i did not ask them to look for. I had oil changes for life which they would no longer honor. Totally disappointed. I would have went else where if I was not way over on my oil change already. I will never come back to that dealership. Total change from the vision I bought my jeep from. More
My car has been in the shop for over a week with an electrical issue and no word from the dealership about what might be happening. Their communication about what is happening is lacking at best. electrical issue and no word from the dealership about what might be happening. Their communication about what is happening is lacking at best. More