Vision Chrysler Dodge Jeep Ram

The sales and finance teams were great to work with…… my only complaint is I purchased a pre owned truck and it was washed for delivery but the people they use for there interior cleaning are terrible !!! U only complaint is I purchased a pre owned truck and it was washed for delivery but the people they use for there interior cleaning are terrible !!! Under the seats were crumbs, small wrappers and overall not cleaned at all, the seats still had some stains as they weren’t shampooed and the engine compartment wash filthy, short of a few parts with armor all applied. The truck was advertised as certified yet I’m not sure a mechanic even looked at any of it !!! More

Terrible customer service since the new ownership has taken over. I went in for an oil change and they never informed me they were no longer honoring free oil changes for life - which we were promised w taken over. I went in for an oil change and they never informed me they were no longer honoring free oil changes for life - which we were promised when we bought the vehicle. When I left the lot after the oil change, the engine was making a horrible rattling sound. The technician tried to convince me that the vehicle was making the sound when I brought it in. They told me that I needed new tires and new brakes, but never said anything about the engine sound and were more than happy to let me drive off the lot like that. When I turned around and went back in to ask about it they gave me a quote for an additional $1200+ The whole experience was frustrating and disappointing. We have been loyal customers of theirs for 5+ years - but will be taking our business elsewhere going forward. More

I arrived 20 minutes early and they took me right away. They put it on the lift and showed me a problem. They put it on the lift and showed me a problem. More

Service was great! But being barraged by the sales department for a scheduled appointment, then to busy to speak to me, not very good. Left my name with Hector, who sai But being barraged by the sales department for a scheduled appointment, then to busy to speak to me, not very good. Left my name with Hector, who said he would call me,and hasn't, poor sales/marketing tactics. I very well might have been willing to sit down and talk about possible ways to lease another Jeep, but to busy to speak. No follow-up. More

I came into the dealership and asked to test drive a used car which I then placed a down payment to hold the car until I received an insurance check I had been waiting on as a result of an accident. Before l car which I then placed a down payment to hold the car until I received an insurance check I had been waiting on as a result of an accident. Before leaving I was reassured that the car was mine and that there was a sold sticker on the car and it was being held for me. A few days later I received a text from salesman 1, the salesman who I placed the deposit with informing me he was leaving the dealership and someone would reach out to me to take over my purchase. I was never called, so after two days I then had to contact the dealership, NO ONE contacted me to make sure I was being taken care of. When I asked for a purchase agreement from my new salesmen to finalize my loan with the bank it came back at a higher price than what was originally agreed on with my previous salesperson, who had sent me a picture of the price days earlier before his exit, but neglected to send the official purchase agreement. I was told that the higher price included a "Lo-Jack Tracking Device" being placed on the car, an added feature put on by Vision to their cars, which I had been previously warned by a friend who was a former employee was standard procedure. I asked for this to be removed and for them to honor the original price that I HAD IN WRITING from the original salesmen. Salesmen 2 informed me that they would not honor the price and that it was never going to be that price to begin with and blamed his former colleague for misrepresenting the price. Feeling like I was being taken advantage of, I asked to speak to someone above him. After two days of silence from Salesmen 2. I was contacted by Scott, the sales manager. Little did I know that the second salesman assigned to my deal also left the dealership (never was notified) and my new salesperson 3 (someone I had never known was handling the sale) was out for the week because of a family emergency. Scott was extremely disrespectful and unprofessional over the phone, nonetheless I set up a time on the following Monday to finalize the purchase. After getting no where with Scott, as a last ditch effort to advocate for myself I got in touch with the general manager of the dealership, Edgar. He expressed that they were not trying to "pull one over on me" with the price change and restated that my first salesmen had written the wrong price on the sheet I was sent a picture of Day 1. He said if I wanted we could explore other options for cars. After countless back and fourth, I swallowed my pride and decided I still wanted the car. After thinking this over for a day (A Sunday) I called first thing Monday morning to confirm a time to pick up the car. Edgar informed me that he needed some time to "get his ducks in a row" and that he would give me a call later. After not hearing from him all day I called him at 5pm where he proceeded to tell me that they sold the car to someone else. NOT ONCE DID I EVER SAY THAT I DIDN'T WANT THE CAR. Edgar then tried to put the blame back on me and say that I gave him the impression I didn't want the car. Apparently wanting the original price you're given is "not wanting the car." I can't believe how horribly run this dealership is. The disorganized, lack of professionalism and communication is absurd. I will NEVER be giving them my business and I will make sure everyone I know is aware of the HORRIBLE experience I had there. More

It was quick and efficient. I went it, figured out what was wrong with my car and they worked on how to fix it for me! I went it, figured out what was wrong with my car and they worked on how to fix it for me! More

It was good but I have a concern. . none of the service I has was posted on my carfax report . none of the service I has was posted on my carfax report More

Nice dealership but expensive. The customer service rep was nice and a clean waiting area. The customer service rep was nice and a clean waiting area. More

My new jeep had to be towed back to the dealership They had to wait for a software update from Jeep to fix my brand new car had to wait for a software update from Jeep to fix my brand new car More