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Vision Chrysler Dodge Jeep Ram - Service Center

Rochester, NY

4.1
916 Reviews

916 Reviews of Vision Chrysler Dodge Jeep Ram - Service Center

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February 11, 2024

My new jeep had to be towed back to the dealership They had to wait for a software update from Jeep to fix my brand new car More

by MIKERUSSO1952
Recommend Dealer
No
Employees Worked With
Service dept
Feb 13, 2024 -

Vision Chrysler Dodge Jeep Ram responded

We value and appreciate your business, Mike. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

February 10, 2024

They scheduled me for a repair, and didn't have the parts when I dropped it off. More

by jvross65
Recommend Dealer
No
Feb 13, 2024 -

Vision Chrysler Dodge Jeep Ram responded

"Jvross65" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

February 10, 2024

Top notch customer service. Excellent work, excellent attention to detail. Pleased as always Always great! More

by jenwoodburn1
Recommend Dealer
Yes
Feb 13, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

February 09, 2024

I had an appointment for an oil change. It took a long time, nearly an hour and a half. I asked about a squeak in my brakes but no one was available to look at it. More

by phosytrixter
Recommend Dealer
Yes
Feb 13, 2024 -

Vision Chrysler Dodge Jeep Ram responded

We appreciate your feedback and are eager to better your return experience.

February 09, 2024

Gave for service for gas out let repair , so many other repairs were done except the one one I asked , told me I didn't write at time of booking , which was not true , after speaking he told to keep for on More

by Krishna
Recommend Dealer
No
Employees Worked With
Jaden
Feb 13, 2024 -

Vision Chrysler Dodge Jeep Ram responded

"Krishna" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

December 05, 2023

I had the window regulator fail in my Town and Country that prevented the driver side window from going up and closing. I already had an appointment scheduled for routine maintenance and state inspection More

by pcannonsr1
Service Communication
Recommend Dealer
No
Employees Worked With
Dan P.
Dec 07, 2023 -

Vision Chrysler Dodge Jeep Ram responded

"Pcannonsr1" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

November 09, 2023

Great service with courteous service adviors. I’ve been going to Vision for years and would recommend them to a friend. More

by SFAIRCHILD0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim D.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2023 -

Vision Chrysler Dodge Jeep Ram responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

November 09, 2023

Upsell,upsell,upsell didn't resolve my problem. I felt I was being fleeced. Won't return! More

by mwhippl1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Manager (don't know name).
Nov 09, 2023 -

Vision Chrysler Dodge Jeep Ram responded

"Mwhippl1" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Nov 09, 2023 -

mwhippl1 responded

How appropriate, that you don't have my info on your system!, I have been dealing with Vision for almost 20 years. When ever they wanted to send birthday wishes, or offer a deal on a new truck, I always received an e-mail. Maybe, if you check with your sales staff, or the finance dept., you would find me! I have purchased at least (5), five trucks from Vision! My name is Lew Whipple! Joe C. was my salesman for at least 2 maybe 3 trucks. I'm sure he knows my contact info!

November 08, 2023

They were ready for me when I arrived for my appointment and the work was done quickly More

by michaelf.reed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t recall the name
Nov 08, 2023 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

November 08, 2023

I was warmly greeted and promptly served. The waiting lounge was clean with coffee and water and Fox “Mews” was not on the TV More

by LOVIEALLEGRA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t tecall
Nov 09, 2023 -

Vision Chrysler Dodge Jeep Ram responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

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