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Vision Chrysler Dodge Jeep Ram - Service Center

Rochester, NY

4.1
916 Reviews
Call Service Center (585) 673-7826

916 Reviews of Vision Chrysler Dodge Jeep Ram - Service Center

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November 07, 2023

They did a good job fixing my head lights and tail lights and changing a tire valve More

by ms_nikolova
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim D.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 04, 2023

Very courteous and efficient. The service team was polite and quickly took care of out vehicle needs More

by DAVIDECKERT7185
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim D.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elizabeth L., Dan P.
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November 04, 2023

I've been a customer for over 15 years your service has been excellent I've always come there for the free oil change but since since you have stopped this process I guess I will be going to a dealership c More

by trholloway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim D.
3.0
This rating includes all reviews, with more weight given to recent reviews.
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November 04, 2023

Friendly staff who made the service quick and efficient. The waiting time was minimal before I was on my way. More

by LSTRANG0507
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayden and Mark, Dan P.
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November 04, 2023

Started at promised time. Clear explanation of issues identified and extra work required. Good discussion with General Manager More

by rhewlett0
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn’t work with any of these
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November 04, 2023

Larry was great. Friendly, knowledgeable (35 yrs) helpful, and pleasant. Service was on time. Thanks for that!! More

by jmckay5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keyana and Larry , MATTHEW WILKINS
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November 02, 2023

I had fast friendly service when I brought my car in for an oil change. More

by tjwalls8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayden Bulger
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Nov 02, 2023 -

Vision Chrysler Dodge Jeep Ram responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

November 02, 2023

Disappointed the dealership went back on its word. I bought my jeep here years ago and part of the deal/contract was they would do oil changes for free on it forever. Now, they decided to start chargi More

by Scott Howard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim D.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 02, 2023 -

Vision Chrysler Dodge Jeep Ram responded

Scott. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

Nov 02, 2023 -

Scott Howard responded

Appreciate the response. I will say everyone I’ve interacted with at the dealership has been friendly and helpful my years going here.

November 01, 2023

Reported abnormal brake noise at 16k miles. Dealer refused any warranty support and instead tried to sell me tires and brakes (at 16k miles) even though they were not needed at all to pass insp More

by kevin.guarino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Uknown
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Nov 01, 2023 -

Vision Chrysler Dodge Jeep Ram responded

We value and appreciate your business, Kevin. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

November 01, 2023

Quite disappointed probably overworked and underpaid mgt needs to look at it closely not manager More

by drw231.dw
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan P.
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Nov 02, 2023 -

Vision Chrysler Dodge Jeep Ram responded

"Drw231.dw" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

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