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Vision Kia East Rochester
East Rochester, NY
1,121 Reviews
At Vision Kia East Rochester, we take the full-service experience to a whole new level–and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Irondequoit, Greece NY and Brighton NY to provide expert maintenance and car repairs for all makes and models and with valuable service & parts coupons. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Kia Sorento, Sportage, Forte, Optima or Soul, or replacement parts for your current vehicle? Visit the parts department in Rochester for everything that you need to maintain, personalize, or customize.
Not sure if Vision Kia East Rochester is the right fit for your automotive needs? Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. We look forward to working with you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,121 reviews
June 01, 2026
I waited nearly 2 hours for an oil change and to check 2 recall notices and at the end they informed me the system was down, couldn't check the emissions recall. If they had informed me in the beginning I w recall notices and at the end they informed me the system was down, couldn't check the emissions recall. If they had informed me in the beginning I would have rescheduled. Waste of my morning, so frustrating. More
by emrzadca
Verified CustomerEmployees Worked With
Anthony
May 29, 2026
Horn Replacement-2021 Seltos First, I was aware there was a "silent recall" for the horn. The dealership was not aware of this, and I had to point it out to them twice so I wouldn't get charged. Second was a "silent recall" for the horn. The dealership was not aware of this, and I had to point it out to them twice so I wouldn't get charged. Second, I believe Kia should have put this out as a regular recall due to it being a safety issue. They did replace the horn. In doing so, they had to remove the front bumper because the horn is in front on the left side behind the bumper. The next day the side electrical light on the left front panel was hanging out by the wires. I went back to the dealer, and they graciously fixed it right away. But, when it was done, the Service representative tried to tell me that more than likely, it was caused by a car hitting me and not due to them removing my bumper. He showed me some very minor scratches that I knew were there prior to the repair, and they are hardly visible. And the plastic yellow covering was not damaged and would have been if hit by a car. I told him my car did not get hit. I asked if there was a picture taken when they installed the new horn and he couldn't answer that there was. Also, I don't believe the technician would have remembered seeing those scratches since I am sure they work on several cars a day. He pretty much insisted and I told him no, it did not get hit. He was trying not to have the dealership take responsibility. Clearly, he was snowing me because I am a woman. This was a total insult to my intelligence. I know if I were a man, he would not have given me that line of a car hitting me and causing the light to come loose and hang. After going back and forth, I said I am leaving and he told me if I have any further issues to let him know. I truly believe this was a result of the bumper being removed. No big deal, things happen, but to try to snow me into thinking a car hit me and it was not due to their work, is unacceptable. When I went home and told my husband about the conversation, he agreed that I was told that because I am a woman and he was thinking the same thing. I expect a response from the dealer. This is totally unacceptable of treating women like I was treated. I would certainly think twice before I bought a car from this dealer. To be clear, I was not dealing with Manny Gonzales, it was a different Service Representative. More
by LUCIA14
Employees Worked With
May 28, 2026
Manny was great to work with! The staff were super friendly and patient as well. The staff were super friendly and patient as well. More
by Matt
May 09, 2026
Service has been very good. I had the oil/filter changed, alignment, tires rotated and all completed within an hour and half while waiting. I had the oil/filter changed, alignment, tires rotated and all completed within an hour and half while waiting. More
by JLINDSAY4012
Employees Worked With
May 07, 2026
They have been pretty good. I did have a vibrating issue with my car that has never been fixed but overall, everyone was nice and helpful. I did have a vibrating issue with my car that has never been fixed but overall, everyone was nice and helpful. More
by KARAKUPINSKI
Employees Worked With
May 07, 2026
Service is quite slow and communication / realistic ETAs in short supply. Being told it should take about an hour, and then waiting 2.5 hours, is frustrating, especially when there are no updates in short supply. Being told it should take about an hour, and then waiting 2.5 hours, is frustrating, especially when there are no updates More
by RUNGJONATHAN
