Jessica Brown

All of the people in the service department are all very pleasant to deal with. They call promptly regarding any service issues. pleasant to deal with. They call promptly regarding any service issues. More

by mcheberger Verified Customer Verified Customer

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Good communication from Jessica and the service team as far as work being done and when it would be completed. It was also very easy to set up for the work that could not be completed that day. However the far as work being done and when it would be completed. It was also very easy to set up for the work that could not be completed that day. However the AI assistant that is first contact when calling the dealership, is worse than useless. It took me about 1 minute talking to Jessica to convey my needs and set up an appointment. Versus the nearly 15 minutes I spent getting runaround by the AI the first time I called--only for the AI to tell me that it couldn't help me make an appointment and that I would need to call back to talk to someone in service. Please remove this system and let customers consistently talk to a person. It's so much faster and more reassuring to speak to a person who can help when you have an issue More

by ajb06501 Verified Customer Verified Customer

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Mindy, the service manager was professional efficient and communicative throughout the entire recall and repair process. communicative throughout the entire recall and repair process. More

by KRISTI.MEREDITH Verified Customer Verified Customer

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I am very disappointed in this dealership. This is the second time that an engine has to be replaced while I had the vehicle so they right now it’s on the third engine. I can’t say that I woul This is the second time that an engine has to be replaced while I had the vehicle so they right now it’s on the third engine. I can’t say that I would recommend anyone purchasing a Kia. Certainly will not recommend this dealership. I had to keep making phone calls to figure out what was going on with my vehicle. I never got callbacks. My vehicle had broken down. I had been sitting in the road on route 21 broken down my vehicle would not start it kept stalling finally totally stopped. I have a towing bill that I never heard anything from the dealership about being refunded having to pay for my vehicle to be towed when the issue had nothing to do whatsoever with me it was the engine. The bill was turned into the dealership. I expected to hear from the dealership about Kia reimbursing me for the Towing. I am waiting to hear about this matter. This has been since April. It is now September what is up with that sincerely a disgruntled customer More

by Ruby Verified Customer Verified Customer

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Very quick GREAT TECHNICIAN GREAT JOB Dropped my car off and it was done in an hour...I am very happy with the service and they answered all of my questions.. and it was done in an hour...I am very happy with the service and they answered all of my questions.. More

by breadgibby2001 Verified Customer Verified Customer

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I always seem to be very happy with the people and service at Vision Kia service at Vision Kia More

by DSWENDL Verified Customer Verified Customer

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Best customer service I have ever experienced. They are awesome and I will be back because of them ! They are awesome and I will be back because of them ! More

by Mwojt2240 Verified Customer Verified Customer

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Quality service , dependable people, courteous staff , knowledgeable team, fantastic place and do I need to say more? knowledgeable team, fantastic place and do I need to say more? More

by RYORIO Verified Customer Verified Customer

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Loved Jessica's customer service extremely nice person. I was also glad the dealership took care of cars recall the same day. I was also glad the dealership took care of cars recall the same day. More

by LOPEZBILL6132 Verified Customer Verified Customer

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Everything went well and the staff was friendly. Communication was great! I would love to return Communication was great! I would love to return More

by BEENABOO92593 Verified Customer Verified Customer

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