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Vision Kia East Rochester

East Rochester, NY

Overview
Employees
Reviews
Vehicles
4.4
1,114 Reviews
At Vision Kia East Rochester, we take the full-service experience to a whole new level–and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Irondequoit, Greece NY and Brighton NY to provide expert maintenance and car repairs for all makes and models and with valuable service & parts coupons. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Kia Sorento, Sportage, Forte, Optima or Soul, or replacement parts for your current vehicle? Visit the parts department in Rochester for everything that you need to maintain, personalize, or customize. Not sure if Vision Kia East Rochester is the right fit for your automotive needs? Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. We look forward to working with you.
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201 E Linden Ave

East Rochester, NY

14445

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Showing 1,114 reviews

May 09, 2026

Service has been very good. I had the oil/filter changed, alignment, tires rotated and all completed within an hour and half while waiting. More

by JLINDSAY4012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 12, 2026 -

Vision Kia East Rochester responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

May 07, 2026

They have been pretty good. I did have a vibrating issue with my car that has never been fixed but overall, everyone was nice and helpful. More

by KARAKUPINSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2026 -

Vision Kia East Rochester responded

Thank you for taking the time to provide us with this feedback.

May 07, 2026

Service is quite slow and communication / realistic ETAs in short supply. Being told it should take about an hour, and then waiting 2.5 hours, is frustrating, especially when there are no updates More

by RUNGJONATHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manny Gonzales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Farr
1.0
This rating includes all reviews, with more weight given to recent reviews.
Heidi Stoll
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2026 -

Vision Kia East Rochester responded

Thank you for bringing this to our attention, Jonathan. We are always looking for ways to better our service and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

May 04, 2026

I had to have my car towed there. They sent me a video explaining the damage which was very helpful. When I picked up my car the gentleman was very rude because I did not buy my car f More

by Allie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manny Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ziad Hasasneh
4.0
This rating includes all reviews, with more weight given to recent reviews.
Heidi Stoll
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica
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May 05, 2026 -

Vision Kia East Rochester responded

Allie. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRK@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

May 01, 2026

They took care of the recall and helped me with an issue I was having with my wipers. Showed me a solution. More

by Mommaneo
Recommend Dealer
Yes
Report | Print
May 05, 2026 -

Vision Kia East Rochester responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 01, 2026

Very responsive when I reached out, fixed the vehicle as soon as the part was available More

by Mike O
Recommend Dealer
Yes
Employees Worked With
Jessica
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May 05, 2026 -

Vision Kia East Rochester responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

April 30, 2026

Came in for a recall. Did not have part that was needed. How could that happen? More

by dbugow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manny Gonzales
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 01, 2026 -

Vision Kia East Rochester responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRK@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

April 30, 2026

April 21, 2026 1 PM Oil Change appointment on time, including Theft Detector recall update install + NYS June 02, 2026 Inspection appointment scheduling. Five Stars , mission accomplished! This is our More

by BLUWATER65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 01, 2026 -

Vision Kia East Rochester responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

April 29, 2026

Brought my vehicle in a recall. The issue was taken care of quickly and I was in my way! More

by mmizro
Recommend Dealer
Yes
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Apr 29, 2026 -

Vision Kia East Rochester responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

April 29, 2026

Pleasant, no pressure service. It's service, oil change, what more can I say. Blah blah More

by Unhappy
Recommend Dealer
Yes
Employees Worked With
Jessica
Report | Print
Apr 29, 2026 -

Vision Kia East Rochester responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

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