Vision Kia East Rochester

Good analysis. A bit eager/early on certain service: replacing coolant and brake fluid and rotors, but I went with the recommendation. It would have been more conve A bit eager/early on certain service: replacing coolant and brake fluid and rotors, but I went with the recommendation. It would have been more convenient if they had determined that the coupler was faulty on the day I dropped off the car rather than keeping the vehicle for two days only to discover the repair was still impossible without a quality part. Kia needs to recall and redesign the coupler: not the dealership's fault. More

Easy and friendly Great good excellent exceptional awesome wonderful delightful favorable nice friendly kind welcoming warm awesome wonderful delightful favorable nice friendly kind welcoming warm More

All of the people in the service department are all very pleasant to deal with. They call promptly regarding any service issues. pleasant to deal with. They call promptly regarding any service issues. More

Good communication from Jessica and the service team as far as work being done and when it would be completed. It was also very easy to set up for the work that could not be completed that day. However the far as work being done and when it would be completed. It was also very easy to set up for the work that could not be completed that day. However the AI assistant that is first contact when calling the dealership, is worse than useless. It took me about 1 minute talking to Jessica to convey my needs and set up an appointment. Versus the nearly 15 minutes I spent getting runaround by the AI the first time I called--only for the AI to tell me that it couldn't help me make an appointment and that I would need to call back to talk to someone in service. Please remove this system and let customers consistently talk to a person. It's so much faster and more reassuring to speak to a person who can help when you have an issue More

Professional and explains in layman's terms Prompt and efficient Waiting room was very clean Affordable efficient Waiting room was very clean Affordable More

I had at appointment at 3 for a oil change and she said it would be a hour I arrived at 2:30 it took 2 hours it would be a hour I arrived at 2:30 it took 2 hours More

Mindy, the service manager was professional efficient and communicative throughout the entire recall and repair process. communicative throughout the entire recall and repair process. More

I am very disappointed in this dealership. This is the second time that an engine has to be replaced while I had the vehicle so they right now it’s on the third engine. I can’t say that I woul This is the second time that an engine has to be replaced while I had the vehicle so they right now it’s on the third engine. I can’t say that I would recommend anyone purchasing a Kia. Certainly will not recommend this dealership. I had to keep making phone calls to figure out what was going on with my vehicle. I never got callbacks. My vehicle had broken down. I had been sitting in the road on route 21 broken down my vehicle would not start it kept stalling finally totally stopped. I have a towing bill that I never heard anything from the dealership about being refunded having to pay for my vehicle to be towed when the issue had nothing to do whatsoever with me it was the engine. The bill was turned into the dealership. I expected to hear from the dealership about Kia reimbursing me for the Towing. I am waiting to hear about this matter. This has been since April. It is now September what is up with that sincerely a disgruntled customer More

I've never had any issues with this dealership. Everything went smoothly with the recall. Thank you for your help and have a good day. Everything went smoothly with the recall. Thank you for your help and have a good day. More

Overall very poor communication, no follow through or follow-up. If not for Jessica, I wouldn't return. follow-up. If not for Jessica, I wouldn't return. More