Vision Kia - Service Center

Jennifer was wonderful. The phone system needs work. Tried every number , so I called sales an they always answer of course The phone system needs work. Tried every number , so I called sales an they always answer of course More

Vision Kia East Rochester has been great to work with each time I have done business with them. I plan to return. each time I have done business with them. I plan to return. More

Service was fast and efficient. Staff was very helpful. The TV being on would have been nicer Staff was very helpful. The TV being on would have been nicer More

Best staff in a parts and repair area of a local dealership that I can imagine!!? dealership that I can imagine!!? More

I would not recommend Vision Kia of East Rochester because they charge a fee of $6.99 for towels and gloves. It was NOT pointed out to me when I called for a quote or when I signed the service order. because they charge a fee of $6.99 for towels and gloves. It was NOT pointed out to me when I called for a quote or when I signed the service order. I was however posted in a 4x6 frame at the cashier window, not at the service counter where I signed. They did delete the fee from my invoice, but charging the customer for their routine cost of doing business has ensured that I will not return. I called my regular dealer who assured me that they never charge for towels and gloves. More

Service dept. was friendly and efficient. The waiting room was clean and comfortable. They explained all the work that was needed. was friendly and efficient. The waiting room was clean and comfortable. They explained all the work that was needed. More

Took my car in for they're free inspection provided you get any repair work done with them. I had a 1/8 inch tear on my windshield wiper which was otherwise working well to clear the window and they tried get any repair work done with them. I had a 1/8 inch tear on my windshield wiper which was otherwise working well to clear the window and they tried to make me replace it but fortunately I had this brand new one in the car so they didn't charge me for the part but they charged me for the installation $16. If I wanted to install it myself I would have had to have driven the car away and then made another appointment for a redo of the inspection. The worst part though is that they worded it to me as if I needed a driver side replacement also but in reality that was nothing wrong with the driver's side no tears and that one was less than a few months old but they tried to get me to buy one and install it from them under the recommendation that if you replace one you should replace the other one. In reality what they should have done was inspected my driver side come and told me that my driver side looks really good but that they generally recommend replacing both at the same time. That would have given me an honest assessment of my driver side to go along with their recommendation rather than trying to fool me into thinking that both the driver side and the passenger side were torn and were required to be replaced. Before I left I inspected the driver side because fortunately for me they didn't have the driver side in stock and I went back and told the lady that there was nothing wrong with my driver side and you were going to have me replace what is essentially a brand new wiper just because of your general recommendation to replace both. I found it her and grumbled and this is not the way to do business. It's one thing to have a general recommendation it's another thing to try and make it sound like the other wiper was required and it's yet another thing to not provide a proper assessment to me of the condition of my wiper while making the recommendation for a new wiper. So basically this told me how they do business with any other types of large repairs and so forth and I would never go back to them again and I would never have service done there because it's clear that they're on the sky side and somewhat dishonest about the way they discuss things with the customer. More

They refused to run a specific test and just wanted to charge me for more and more unnecessary work. charge me for more and more unnecessary work. More

The service manager was very accommodating when they were unable to finish my repairs in one day. I was appreciative if the loaner they provided. unable to finish my repairs in one day. I was appreciative if the loaner they provided. More