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Vision Kia - Service Center

East Rochester, NY

4.4
637 Reviews
Call Service Center (585) 460-5917

637 Reviews of Vision Kia - Service Center

Sort by
April 30, 2025

Completed extensive engine replacement and a very reasonable time. Everyone was very thorough and polite as always. More

by RHOPKINS2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Gammariello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Ingrassia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Roque
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chino. (?)
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April 30, 2025

Cordial and professional service manager. A pleasure to deal with. Prompt response on reservation. Service was do e in less time than indicated Comfortable waiting area More

by jccjjp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
April 28, 2025

Friendly, professional and eager to help. It is easy to do business with and quick to get appointments with. More

by Cathyb1699
Recommend Dealer
Yes
Employees Worked With
Jessica Brown
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April 27, 2025

Great communication I loved the text w the summary of service To show what the inspection results were More

by Chitowngirl96
Recommend Dealer
Yes
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April 22, 2025

They lied about replacing the arm rest. All they did was glue the ripped/duct taped arm rest back together. I still have not gotten my deposit back from the loaner car. I returned it in th More

by HORSES4218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manny G.
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2025 -

Vision Kia East Rochester responded

"HORSES4218" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRK@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

April 19, 2025

Long wait with an appointment made Appointment at 1:30 left at 3:15, to long to wait. More

by Garnold50
Recommend Dealer
Yes
Employees Worked With
Amanda
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Apr 23, 2025 -

Vision Kia East Rochester responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRK@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

April 17, 2025

The dealership itself does good work. Wish they could bring back snacks for kids and more coloring books so my kids aren't bored and have something to do More

by asarkozyfit
Recommend Dealer
Yes
Employees Worked With
Amanda
Report | Print
Apr 17, 2025 -

Vision Kia East Rochester responded

Thank you for taking the time to provide us with this feedback.

April 16, 2025

I went I to have a noise that sounded like my door or window was open while driving over 40 miles an hour. They said they fixed it but it isn’t . Noise still there . I have to call and make another app More

by bandit1763
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manny G.
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2025 -

Vision Kia East Rochester responded

"Bandit1763" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRK@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

April 15, 2025

Great experience No high pressure. 100 times better than the last time I bought here. More

by Michaelstanhope13
Recommend Dealer
Yes
Employees Worked With
Patrick Larkin
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Apr 16, 2025 -

Vision Kia East Rochester responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

April 15, 2025

Clerks are Very friendly . Knowledgeable about what’s wrong . Love that they wash my car ! Waiting room is clean More

by bandit0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 16, 2025 -

Vision Kia East Rochester responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

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