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Vision Kia - Service Center

East Rochester, NY

4.4
646 Reviews
Call Service Center (585) 460-5917

646 Reviews of Vision Kia - Service Center

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May 21, 2025

Very friendly front end employees! !! They were all very knowledgeable answering all my questions! Clean and neat appearances. More

by DORISHOVEY51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All ladies
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May 21, 2025

The customer service was very good from. start to to finish and the technician who fixed my car did a great job. More

by courtneyshaunr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2025

They always wash my car this time they didn’t do it. I would like to know why More

by JMIRANDA625
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manny G.
2.0
This rating includes all reviews, with more weight given to recent reviews.
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May 21, 2025 -

Vision Kia East Rochester responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRK@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

May 11, 2025

Amanda was amazing. She kept me up-to-date on everything that was going on with my recall. I was so happy to have her guiding me through every step. More

by BOBETTE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda
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May 21, 2025 -

Vision Kia East Rochester responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

May 06, 2025

Great service from when I was escorted to the waiting room to when the service was complete! More

by mmizro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
2 women at the desk were 5 stars. I do not recall their names
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May 21, 2025 -

Vision Kia East Rochester responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 06, 2025

Managed to fit me in late afternoon advised of other services and was able to them before end of day very appreciative and sorry I cannot remember her name More

by dhcrj
Recommend Dealer
Yes
Employees Worked With
Idk but very helpful young lady
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May 21, 2025 -

Vision Kia East Rochester responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 05, 2025

Willing to work with us to get us a car that fit our needs Kind and patient More

by chris_arcadi
Recommend Dealer
Yes
Employees Worked With
Patrick
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May 06, 2025 -

Vision Kia East Rochester responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

May 04, 2025

The service center staff was great, friendly and responsive. I was provided a vehicle to use while my car was being serviced since it was going to be tied up for 1 1/2 days. More

by augie_lindsay
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 06, 2025 -

Vision Kia East Rochester responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

May 04, 2025

Jessica the service writer is amazing went above and beyond for me. The service manager is also willing to listen and make things happen to make you happy. Thank you very much appreciate you. More

by NONE23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Brown
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May 06, 2025 -

Vision Kia East Rochester responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

May 01, 2025

Great service n repair I like that they text u a checklist on what's goin on w yo vehicle More

by RocaMic
Recommend Dealer
Yes
Employees Worked With
Ashley
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May 06, 2025 -

Vision Kia East Rochester responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

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