Ziad Hasasneh

I am very disappointed in this dealership. This is the second time that an engine has to be replaced while I had the vehicle so they right now it’s on the third engine. I can’t say that I woul This is the second time that an engine has to be replaced while I had the vehicle so they right now it’s on the third engine. I can’t say that I would recommend anyone purchasing a Kia. Certainly will not recommend this dealership. I had to keep making phone calls to figure out what was going on with my vehicle. I never got callbacks. My vehicle had broken down. I had been sitting in the road on route 21 broken down my vehicle would not start it kept stalling finally totally stopped. I have a towing bill that I never heard anything from the dealership about being refunded having to pay for my vehicle to be towed when the issue had nothing to do whatsoever with me it was the engine. The bill was turned into the dealership. I expected to hear from the dealership about Kia reimbursing me for the Towing. I am waiting to hear about this matter. This has been since April. It is now September what is up with that sincerely a disgruntled customer More

by Ruby Verified Customer Verified Customer

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Everyone was very helpful and friendly. They went out of their way to make my car purchase quick and easy. This is the fourth car we've bought from Vision Kia East Rochester. What more c They went out of their way to make my car purchase quick and easy. This is the fourth car we've bought from Vision Kia East Rochester. What more can I say? Very happy! More

by cherylmine Verified Customer Verified Customer

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Kept me in the loop the whole time. Let me know what needed fixing and no pressure to make repairs. Honest and upfront Let me know what needed fixing and no pressure to make repairs. Honest and upfront More

by Gus K Verified Customer Verified Customer

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I had to have my car towed there. They sent me a video explaining the damage which was very helpful. When I picked up my car the gentleman was very rude because I did not buy my car f They sent me a video explaining the damage which was very helpful. When I picked up my car the gentleman was very rude because I did not buy my car from them. First time I have had to have my car towed and I was unsure of the process. Jessica was very helpful though! More

by Allie Verified Customer Verified Customer

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Don't know much about it. I dealt with Webster. Not real impressed with this dealership I dealt with Webster. Not real impressed with this dealership More

by MDACIW Verified Customer Verified Customer

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This dealership lacks common sense when it comes to customer service, low balls on trade ins. And doesn't have a legit google page is that isn't sketchy idk what is customer service, low balls on trade ins. And doesn't have a legit google page is that isn't sketchy idk what is More

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They are friendly and very professional. Always caring and go the extra mile especially when addressing my concerns. Always caring and go the extra mile especially when addressing my concerns. More

by jhuffman0868 Verified Customer Verified Customer

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I have no words for the outstanding customer service that I received! Mikey went above and beyond to help me stay within my budget! Thank you to all the staff that assisted with my purchase! I received! Mikey went above and beyond to help me stay within my budget! Thank you to all the staff that assisted with my purchase! More

by SPARKLEOVEREVERYTHING Verified Customer Verified Customer

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They are amazing. This is our 3rd vehicle we have purchased through them. I would recommend them to everyone. Thank you Michael for making us feel like home. This is our 3rd vehicle we have purchased through them. I would recommend them to everyone. Thank you Michael for making us feel like home. More

by KARATARTAGLIA Verified Customer Verified Customer

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Vision Kia East Rochester has been great to work with each time I have done business with them. I plan to return. each time I have done business with them. I plan to return. More

by KMACCHEYNE Verified Customer Verified Customer

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