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Vision Kia - Service Center

East Rochester, NY

4.5
314 Reviews

314 Reviews of Vision Kia - Service Center

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May 15, 2024

Friendly people. They kept me apprised of their service. I used to get free oil change. I knew they were now charging for this service, but $69 ! More

by TANDJHIGGINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Gammariello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Ingrassia
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOE KRUPPENBACHER
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024 -

Vision Kia East Rochester responded

Thank you for taking the time to provide us with this feedback.

May 13, 2024

Courteous personnel, kept me apprised of what was needed every step of the way. Kelly is the best! More

by DJRHESLOP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly
May 14, 2024 -

Vision Kia East Rochester responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

May 12, 2024

Can’t schedule a service appointment by phone. Very little parking. Went for state inspection and paid $500.00 for dubious repairs. The service writer was courteous and friendly More

by JCORY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know names of people I dealt with
May 14, 2024 -

Vision Kia East Rochester responded

"JCORY" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

May 12, 2024

These people are con artists. My tires lasted barely 15k miles brand new and when I brought in for service they told me my tires would not pass inspection. After showing some frus More

by kp.hartman99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Ingrassia
1.0
This rating includes all reviews, with more weight given to recent reviews.
JOE KRUPPENBACHER
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2024 -

Vision Kia East Rochester responded

"Kp.hartman99" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

May 11, 2024

Thanks for treating me and my family like we're family, we are very appreciative of your service. More

by jenborge1978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adams Denker
May 14, 2024 -

Vision Kia East Rochester responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

May 11, 2024

They took good care of me and the car and were able to answer most of my questions More

by DENNISLAVOIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2024 -

Vision Kia East Rochester responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

May 11, 2024

Customer service representatives very friendly and knowledgeable. Went into great detail about leases with them. More

by MJCLARK54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Pritchett, Adam Denker, Sal ??
May 14, 2024 -

Vision Kia East Rochester responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

May 10, 2024

I was almost charged for a $800 service I didn’t need. The guy said it was my starter but my car has been perfectly fine since I left. I think they don’t know what they’re doing. I’ve been here before and More

by mvivlemore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manny G.
4.0
This rating includes all reviews, with more weight given to recent reviews.
John Gammariello
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Ingrassia
1.0
This rating includes all reviews, with more weight given to recent reviews.
JOE KRUPPENBACHER
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024 -

Vision Kia East Rochester responded

"Mvivlemore" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

May 10, 2024

They are very courteous and helpful! Thankful to hear the parking area will be expanded! More

by BUFO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Gammariello
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Ingrassia
4.0
This rating includes all reviews, with more weight given to recent reviews.
JOE KRUPPENBACHER
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hostess / Admin. Assistant
May 10, 2024 -

Vision Kia East Rochester responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 10, 2024

Everyone was very helpful and professional. The work was done quickly and everything was clearly explained. More

by CYAHOODIK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024 -

Vision Kia East Rochester responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

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